A heartwarming yet distressing incident has emerged from Chhattisgarh, where a woman walked three kilometers while carrying her 90-year-old mother-in-law to a bank to ensure the elderly woman could receive her monthly pension. The woman, whose identity has not been disclosed, was seen in a video carrying the elderly mother-in-law on her back as they made their way to the bank.
Pension Delayed Due to Incomplete KYC
In the video, the woman explained that a 'Bank Mitra' (bank correspondent) had previously been delivering the monthly pension of Rs 500 at their home. However, for the past three to four months, the pension had not been received. The delay was attributed to the fact that the KYC (Know Your Customer) process had not been completed. Without updated KYC, the pension payments were suspended, leaving the family in distress.
Determination to Complete the Process
Determined to resolve the issue, the woman decided to personally take her mother-in-law to the bank to complete the necessary KYC formalities. Despite the scorching heat and the physical challenge, she carried the elderly woman on her back for the entire three-kilometer journey. The video of her act has since gone viral, drawing attention to the difficulties faced by rural families in accessing basic services.
Community Response and Official Action
The incident has sparked outrage and sympathy on social media, with many calling for better service delivery mechanisms for the elderly and vulnerable. Local authorities have reportedly taken note and initiated steps to ensure that such situations do not recur. The bank has also been directed to expedite the KYC process and restore the pension payments. The woman's dedication highlights the lengths to which families go to secure entitlements for their loved ones, even in the face of bureaucratic hurdles.
