Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
BrowserStack's new AI Agent revolutionizes software testing, reducing manual test case creation time by 90%. Discover how this innovation boosts developer productivity.
Bangalore startup GetReplies launches an Agentic AI platform to unify fragmented marketing workflows, backed by $1M in seed funding led by Patni Family Office. Discover how it transforms B2B marketing.
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Ghaziabad's inaugural automatic driving centre is now open in Guldhar. Featuring simulators, 56 cameras, and automated tests, it aims to improve driver skills and reduce road accidents. Read more.
Nvidia partners with Synopsys in a multi-year deal, investing $2 billion to merge AI hardware with chip design tools, aiming to transform engineering.
Revenue growth for India's top 5 IT firms lags behind global clients since 2023. Experts cite AI, automation, and changing spending patterns as key factors. Read the full analysis.
Elon Musk forecasts a future where AI and robotics handle all essential work, making jobs a choice for fulfilment, not survival. Discover his radical vision for an economy without money.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
Elon Musk forecasts AI and robotics advances will make employment optional within 15-20 years, reshaping global economies and creating abundance. Discover his vision for the future of work.
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Veteran actor Anupam Kher reveals his hilarious experiences with marijuana and bhang during NSD days, vowing never to try drugs again after feeling he had 'gone crazy'.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
MIT's Iceberg Index reveals AI can replace work by 11.7% of US workforce across finance, healthcare. Discover which Indian sectors could be next.
McKinsey report reveals AI-powered automation will transform 30% of work hours by 2030, but human workers remain indispensable. Learn how India can adapt.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Hyderabad's Kellton acquires AI specialist Kumori Tech, boosting ServiceNow capabilities. Shares jump as company eyes global automation leadership. Read more.
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
McKinsey Global Institute report reveals AI will transform 57% of US work hours but won't replace workers. Human skills like creativity and empathy remain crucial. Learn how to adapt.
China installed 295,000 industrial robots in 2024, outpacing the US and the rest of the world combined. Explore how AI is transforming its factories and ports to maintain its global manufacturing dominance.
Vishal Sood, IIM Ahmedabad alumnus, launches PlaceCom AI platform to democratize job opportunities for tier-2 and tier-3 college students. The startup has raised $2 million and expanded internationally.
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
Nvidia partners with Foxconn to integrate AI into global manufacturing. The collaboration will create AI-powered factories, boosting efficiency and automation worldwide. Discover how this tech alliance will reshape production.
Connected smart devices and always-on culture in modern Indian homes are quietly inflating electricity bills. Learn how to save money by optimizing automations.
Learn how to build a smart home that stays relevant for years. Avoid device clutter, compatibility issues with flexible platforms like Home Assistant, Zigbee devices, and future-proof planning.