In a significant move that brings relief to millions of senior citizens across India, pensioners can now avail life certificate services right at their doorstep. This revolutionary service comes through a strategic partnership between India Post Payments Bank (IPPB) and the Employees' Provident Fund Organisation (EPFO).
No More Long Queues for Pensioners
The traditional method of submitting life certificates often required elderly pensioners to physically visit banks or post offices, standing in long queues for hours. This process posed significant challenges for senior citizens, especially those with mobility issues or living in remote areas.
How the Doorstep Service Works
The newly launched service enables IPPB representatives to visit pensioners' homes and assist them in generating and submitting Digital Life Certificates (DLCs) through the Jeevan Pramaan portal. The process is simple and secure:
- Pensioners can request doorstep service through IPPB
- Trained representatives visit the pensioner's residence
- Biometric authentication is completed using handheld devices
- Digital Life Certificate is generated and submitted electronically
- Confirmation is provided immediately
Nationwide Reach Through Postal Network
What makes this initiative particularly impactful is IPPB's extensive network across India. With over 650 branches and more than 190,000 banking access points, the service reaches even the most remote corners of the country. This ensures that pensioners in rural and urban areas alike can benefit from this convenient service.
Benefits for Pensioners
The doorstep life certificate service offers multiple advantages:
- Convenience: No need to travel to banks or post offices
- Safety: Eliminates risks associated with travel for elderly citizens
- Time-saving: Quick and efficient process at home
- Accessibility: Especially beneficial for bedridden or disabled pensioners
- Digital Empowerment: Brings senior citizens into the digital banking ecosystem
A Step Toward Digital India
This collaboration represents a major milestone in India's digital transformation journey. By leveraging technology to solve real-world problems faced by senior citizens, the partnership demonstrates how digital initiatives can directly improve citizens' quality of life.
The service is expected to benefit over 7 million pensioners under the Employees' Pension Scheme, providing them with a hassle-free way to complete their annual life certificate requirement and ensure uninterrupted pension payments.
