If you have ever been overcharged by a food vendor on a train, you are not alone. Many passengers face this issue, but few know that the Indian Railway Catering and Tourism Corporation (IRCTC) has clear rules to protect them. Under IRCTC guidelines, all food items sold on trains must be priced as per the approved menu card. Any deviation from these prices is considered a violation.
What Are the IRCTC Rules?
IRCTC mandates that vendors display the price list prominently. Passengers can request a bill for their purchase. If a vendor refuses to provide a bill or charges more than the listed price, the passenger can lodge a complaint. The penalty for overcharging can include fines, suspension of the vendor's license, or even blacklisting.
How to File a Complaint
If you are overcharged, you can immediately report the incident through the IRCTC helpline number 139 or via the IRCTC Rail Connect app. You can also send a complaint through the IRCTC website. Provide details such as train number, coach, seat number, vendor name, and the amount charged. IRCTC typically takes action within 24 to 48 hours.
Steps to Take Immediately
- Politely ask the vendor for the approved price list.
- Request a bill for your purchase.
- If overcharged, note down the vendor's ID and train details.
- Call 139 or use the IRCTC app to file a complaint.
IRCTC also conducts surprise checks on trains to ensure compliance. Vendors found guilty of overcharging can face strict action, including a ban from railway premises. Passengers are encouraged to be vigilant and report any unfair practices. By doing so, you not only help yourself but also ensure better service for all travelers.
Additional Tips for Passengers
Always check the menu card before ordering. Keep small change handy to avoid disputes. If you face any issue, do not hesitate to escalate the matter to the train superintendent or the railway police. Remember, overcharging is a punishable offense under IRCTC rules.
