Delhi Airport Introduces Family@Del to Revolutionize Family Travel Experience
In a significant move to enhance passenger comfort, Delhi International Airport Limited (DIAL), under the leadership of GMR Aero, has officially launched the Family@Del initiative. This comprehensive program, unveiled on Thursday, is specifically designed to transform air travel into a seamless and enjoyable experience for families navigating through Indira Gandhi International Airport.
Comprehensive Facilities Across All Terminals
The Family@Del program is now fully operational across Terminals 1, 2, and 3, catering specifically to domestic departures. The initiative provides an array of specialized services that address the unique needs of family travelers. Families can now benefit from dedicated entry gates that streamline their airport arrival, along with exclusive family check-in counters that minimize waiting times and reduce stress during the initial stages of their journey.
One of the standout features of this initiative is the priority security lanes, which allow families to bypass regular queues, ensuring a smoother transition through security checkpoints. Once through security, families can relax in designated seating areas within food courts, where specially curated kids' menus are available to cater to younger travelers' preferences.
Enhanced Assistance and Specialized Amenities
The program goes beyond basic facilities to offer comprehensive support throughout the airport experience. Families traveling with infants, elderly members, or individuals with restricted mobility will find particularly valuable services including:
- Buggy assistance that transports families directly to their boarding gates
- Complimentary baby strollers for convenient movement through terminal buildings
- Private baby care rooms offering discreet spaces for infant care needs
- Passengers with reduced mobility-friendly washrooms designed for accessibility
- Trained family assistance buddies who provide guidance and support throughout the airport journey
These thoughtful amenities demonstrate DIAL's commitment to creating an inclusive environment that accommodates travelers of all ages and abilities.
Leadership Perspective on Passenger Experience
Videh Kumar Jaipuriar, CEO of DIAL, emphasized the strategic importance of this initiative, stating, "Family@Del reflects our commitment to a more inclusive and caring airport experience. We designed this initiative to ensure a seamless, stress-free journey for families from the departure forecourt to the boarding gate."
This statement underscores the airport management's dedication to transforming the travel experience by addressing the specific challenges families face during air travel. The initiative represents a significant step toward making one of India's busiest airports more family-friendly and accessible.
The launch of Family@Del positions Indira Gandhi International Airport as a pioneer in family-oriented airport services, potentially setting new standards for passenger experience in Indian aviation. As air travel continues to grow in popularity among Indian families, such initiatives become increasingly important in ensuring that airports remain welcoming spaces for travelers of all demographics.
