In an unfortunate turn of events during the busy Diwali travel period, Air India was forced to cancel its Milan to Delhi flight AI-138, leaving numerous passengers stranded and disrupting holiday plans.
Technical Issues Ground Diwali Flight
The cancellation, which occurred on Sunday, was attributed to unexpected technical problems with the aircraft. Air India officials confirmed the snag and expressed regret for the inconvenience caused to travelers attempting to return home for the Festival of Lights.
"We regret the inconvenience caused to our passengers due to this unforeseen technical issue," stated an Air India representative. The airline has initiated standard protocol for such situations, offering affected passengers full refunds or the option to rebook on alternative flights.
Passenger Frustration Mounts
With Diwali being one of the most significant festivals in India, the cancellation has caused considerable distress among travelers eager to reunite with family members for celebrations. Many passengers took to social media to express their frustration, highlighting the poor timing of the disruption.
The incident underscores the challenges airlines face during peak travel seasons, particularly when technical issues arise unexpectedly. Air India has assured passengers that their engineering team is working diligently to resolve the technical fault and restore normal operations.
Compensation and Alternatives
Affected passengers have been provided with the following options:
- Full refund of ticket value
- Rebooking on the next available flights
- Assistance with accommodation where necessary
This incident serves as a reminder for travelers to consider travel insurance during important holiday periods and to maintain flexibility in their travel plans when possible.
