Consumer Body Slams Assam Power Company Over Tariff Hike and Rights Violations
The All Assam Electricity Consumers’ Association (AAECA) has launched a scathing criticism against the Assam Power Distribution Company Limited (APDCL) regarding its proposed tariff structure and alleged systematic neglect of consumer rights in the state. The association's strong condemnation comes as APDCL seeks regulatory approval for new electricity rates that could burden consumers further.
Profit Without Relief: Tariff Concerns Amplify
AAECA advisor Bimal Das revealed that APDCL has submitted its tariff petition to the Assam Electricity Regulatory Commission (AERC), with the new structure likely to be implemented from April. Despite earning an impressive profit of approximately Rs 400 crore in the last financial year under the existing tariff system, APDCL has shockingly failed to propose any tariff reduction for consumers, according to Das.
"In numerous previous tariff revisions, consumers have been forced to bear the burden of APDCL's losses," Das stated emphatically. "Electricity is an essential service, and APDCL, being a fully government-owned distribution company, should refrain from earning profits at the expense of consumers."
Smart Meter Implementation and Comparative Disparities
On the topic of smart meters, Das highlighted that Assam and Bihar lead the country in installations. However, he pointed to a significant policy disparity: Bihar has been providing 125 units of free electricity to domestic consumers since August last year, while no similar benefit has been extended to Assam's electricity users.
The association has demanded immediate implementation of a comparable scheme for domestic consumers in Assam, arguing that such measures would provide substantial relief to households struggling with rising living costs.
Systemic Failures in Consumer Protection Mechanisms
Das alleged that APDCL has consistently failed to comply with the Electricity (Rights of Consumers) Rules, 2020. Specifically, the company has not established Consumer Grievance Redressal Forums (CGRF) at sub-division and division levels, despite receiving a directive from AERC two years ago. This omission severely limits consumers' ability to seek timely resolution of their electricity-related complaints.
Furthermore, the association raised serious concerns about financial practices affecting approximately 50 lakh domestic consumers who have been shifted to pre-payment mode from post-payment systems. Their security deposits have not been refunded and were instead shown as notional adjustments, a practice the association has termed illegal and exploitative.
Escalating Connection Costs and Safety Negligence
Das detailed how connection costs have skyrocketed, placing additional financial strain on prospective consumers. "Domestic consumers who could previously obtain a new power connection of one or two kilowatts by depositing around Rs 3,000 are now forced to pay more than Rs 10,000 for the same connection," he explained. "Additionally, these consumers must pay approximately Rs 9,000 for the so-called smart meter alone."
The association also raised alarming safety concerns, noting an increase in electrical accidents across the state. They allege that APDCL continues to carry out distribution work through daily wage and contractual workers without adhering to proper safety norms, potentially endangering both workers and the public.
As the AERC considers APDCL's tariff petition, consumer advocates are calling for greater transparency, fair pricing, and strict adherence to consumer protection regulations to ensure electricity remains accessible and affordable for all Assam residents.
