Gurgaon Municipal Corporation Launches Intensive Pothole-Free Campaign
The Municipal Corporation of Gurgaon (MCG) has initiated a decisive 10-day campaign aimed at making city roads completely pothole-free. In a significant move to address persistent road infrastructure issues, the civic body has established an ambitious target to fill a minimum of 5,000 potholes during the initial phase of this comprehensive drive.
Response to Overwhelming Citizen Complaints
This critical decision emerged from a detailed review session examining road-related grievances registered on Haryana's official road-grievance platform, Mhari Sadak. The timing of this campaign is particularly noteworthy, coming just days after reports revealed that 37% of all complaints on the Mhari Sadak platform originate specifically from the National Capital Region cities of Gurgaon and Faridabad.
During the review meeting, Additional Commissioner Ankita Chaudhary issued explicit directives to officials and engineers, emphasizing that complaints registered on the portal must be addressed with utmost priority, promptness, and quality. "Complaints serve as a fundamental basis for administrative accountability. Consequently, time-bound and effective disposal of each complaint is absolutely mandatory," stated the additional commissioner with firm authority.
Campaign Objectives and Implementation Strategy
The pothole-free campaign has been strategically designed with dual primary objectives: enhancing road safety for all commuters and providing superior transportation facilities to the general public. To achieve the target of filling hundreds of potholes in the campaign's first phase, concerned departments have been instructed to mobilize all necessary resources and complete the work within strict timeframes.
Chaudhary specifically directed engineers to pay special attention to work quality, ensuring that repairs remain durable over extended periods and citizens do not repeatedly encounter the same road problems. This quality-focused approach represents a shift toward sustainable infrastructure maintenance rather than temporary fixes.
Alarming Complaint Statistics and Resolution Rates
Recent data paints a concerning picture of road infrastructure challenges in the region. As of February 7th, the Mhari Sadak application and portal had received 8,204 complaints across Haryana. Among these, Gurgaon contributed 1,482 complaints while Faridabad accounted for 1,522 – together representing nearly 3,004 complaints, a disproportionately large share from just two cities.
Even more troubling is the current resolution rate. Statistical analysis reveals that more than 66% of Gurgaon's complaints remain unresolved, with 982 out of 1,482 still marked as "in progress" and only 430 actually addressed. This substantial backlog has prompted urgent administrative action.
Expanded Complaint Resolution Mandate
During Wednesday's review meeting, Chaudhary expanded the scope of the resolution mandate beyond just the Mhari Sadak portal. She instructed that all road-related complaints received through the comprehensive Complaint Handling System (CHS) portal must also be resolved with similar swiftness and efficiency.
Engineers received direct orders to review all pending cases systematically and dispose of them quickly based on priority assessment. "Providing superior road facilities to citizens constitutes the corporation's primary responsibility, and no negligence in this regard will be tolerated under any circumstances," Chaudhary emphasized with clear determination.
Citizen Participation and Institutional Reforms
The corporation has simultaneously appealed to residents, encouraging them to actively participate in the improvement process by registering complaints about potholes or other road problems on the appropriate portals to ensure timely corrective action. MCG officials have described this initiative as a significant step toward establishing a better road system, ensuring safer traffic conditions, and facilitating smoother vehicular movement throughout the city.
In a parallel development, MCG established a Road Development Cell (RDC) on Tuesday to closely monitor infrastructure projects and accelerate grievance redressal mechanisms. This specialized cell will systematically track complaints received through multiple platforms, including the GMDA portal, the MCG mobile application, and the Mhari Sadak platform, creating a centralized monitoring system for faster resolution.
This comprehensive approach combining immediate repair campaigns with institutional reforms represents MCG's multi-pronged strategy to fundamentally transform Gurgaon's road infrastructure and address long-standing citizen concerns about transportation safety and convenience.
