Rajasthan Government Mobilizes Senior Bureaucrats to Tackle Public Grievances
In a significant administrative move, the government of Rajasthan has deployed 35 senior Indian Administrative Service (IAS) officers to the Rajasthan Sampark Helpline. This initiative is designed to expedite the resolution of mounting public complaints and enhance the efficiency of the grievance redressal system.
Direct Intervention by Top Officials
Under the leadership of Chief Minister Bhajan Lal Sharma, the decision was formalized through an order issued by Chief Secretary V Srinivas on Friday. The officers, ranging from Secretary to Additional Chief Secretary (ACS) rank, will be stationed at the 181 call centre located within the state Secretariat on designated days.
Each officer is mandated to receive at least 10 calls daily, engaging directly with citizens to comprehend their issues and resolve them on the spot whenever feasible. This hands-on approach aims to bridge the gap between the administration and the public, ensuring that concerns are addressed promptly and effectively.
Special Drive and Key Personnel
The special drive is scheduled to run from March 4 to April 28, providing a focused period for intensive grievance resolution. Senior officials participating in this initiative include Additional Chief Secretaries Abhay Kumar, Aparna Arora, Shikhar Agarwal, Sandeep Verma, Kuldeep Ranka, Sreya Guha, among others.
According to the directive, each visiting officer must identify at least 10 long-pending yet easily resolvable complaints from the Sampark portal and ensure their disposal. This targets minor grievances related to certificates, electricity, water supply, and sanitation, which often linger for extended periods, causing significant distress to citizens.
Proactive Measures and Accountability
For several weeks prior to this deployment, Chief Minister Bhajan Lal Sharma has been making regular visits to the 181 call centre. He has personally taken calls, reviewed complaints, and conducted public hearings at the Chief Minister's Residence to ensure that pending issues are tackled without delay.
To maintain transparency and accountability, officers will be required to submit a detailed report after each visit. These reports will outline the number of complaints resolved and propose measures to improve the overall grievance redressal system, fostering continuous enhancement in public service delivery.
This strategic intervention underscores the Rajasthan government's commitment to responsive governance and citizen-centric administration, aiming to alleviate public frustration and build trust through direct bureaucratic engagement.
