In a compelling call for administrative reform, expert Santosh Nargund has urged a fundamental rethinking of governance in India, placing the citizen firmly at its core. The argument, detailed in a recent opinion piece, posits that the true measure of good governance extends far beyond the mere outcomes of government schemes.
What Constitutes True Good Governance?
Nargund's perspective challenges conventional metrics. He asserts that effective governance is not solely defined by the number of houses built or roads laid, but by the quality of the process itself. The core pillars, as outlined, are transparency, inclusivity, and responsiveness. This means systems must be open and accountable, actively involve all sections of society in decision-making, and swiftly address public grievances and needs.
The emphasis is on a paradigm shift from a top-down, scheme-delivery model to a bottom-up, citizen-empowerment model. It involves viewing citizens not as passive beneficiaries but as active participants and stakeholders in the nation's progress. This approach is seen as essential for building lasting trust between the state and its people.
The Three Pillars of Citizen-Centric Governance
Delving deeper, the analysis breaks down the essential components. Transparency ensures that information on policies, budgets, and decisions is freely accessible, reducing corruption and enabling informed public discourse. Inclusivity guarantees that the voices of marginalised communities, women, and minority groups are heard and considered, leading to more equitable outcomes.
Perhaps most critically, responsiveness refers to the government's ability and willingness to listen, adapt, and act upon the feedback and needs of the populace. This requires robust feedback mechanisms and a bureaucratic culture that prioritises service delivery and problem-solving. Nargund's commentary, published on 25 December 2025, provides a timely framework for evaluating administrative performance beyond superficial statistics.
The Path Forward for India
The implications of this governance model are profound for India's democratic fabric. Adopting a truly citizen-centric approach could lead to more sustainable development, enhanced public satisfaction, and stronger institutional integrity. It moves the conversation from "what was delivered" to "how it was delivered and for whom."
This perspective serves as a crucial reminder that the ultimate goal of governance is to improve the quality of life and dignity of every individual. As India continues its development journey, embedding these principles into the administrative machinery could be the key to unlocking more harmonious and effective public administration, fostering a partnership between the government and the governed.
