Kolkata Police Commissioner Supratim Sarkar Issues Comprehensive Directives to Enhance Public Service Delivery
In a significant move aimed at bolstering public service delivery, Kolkata Police Commissioner Supratim Sarkar, along with the Lalbazar top brass, issued a series of operational directives on Monday. The directives were announced during a high-level crime and traffic conference, emphasizing a proactive approach to law enforcement and community engagement.
Key Directives for Improved Public Interaction
Commissioner Sarkar instructed all officers-in-charge (OCs) to personally meet complainants as required, ensuring that grievances are addressed with utmost attention and empathy. Officers were directed to provide a patient hearing to visitors, engage courteously, and ensure timely resolution of issues. This initiative aims to foster trust and transparency between the police force and the public.
Enhancing Operational Efficiency and Coordination
To streamline police operations, the conference stressed the importance of improving coordination among various units. Officials were told to avoid jurisdictional conflicts and ensure seamless collaboration during investigations, deployments, and traffic management. The directive explicitly stated that disputes over territorial responsibility would not be tolerated, emphasizing a unified approach to handling cases and field duties.
Focus on Prompt Response and Visibility
Officers were instructed to ensure sustained visibility and mobility on the ground, with a strong emphasis on proactive patrolling and prompt response to incidents. Commissioner Sarkar highlighted that the visibility of traffic police has improved and appreciated their efforts. He directed that this enhanced presence be maintained consistently across key routes and junctions to effectively manage congestion, respond to violations, and handle emergencies.
Addressing Logistical and Hygiene Concerns
The conference also addressed logistical aspects, with officers directed to manage police station guards to ensure they arrive at incident spots quickly. Additionally, Commissioner Sarkar mandated that hygiene standards be upheld at all police stations and traffic guards, reflecting a commitment to maintaining professional and clean working environments.
Strict Adherence to Reporting Protocols
Senior officers issued a stern warning against delayed reporting, stating that such practices would not be tolerated. Units were directed to report incidents and operational requirements without delay. To address any shortfall in manpower, officials were instructed to improve deployment strategies and communicate manpower needs in a timely manner.
Implementation and Monitoring
These directives are to be implemented across all police units, with supervisors tasked with monitoring compliance. The comprehensive guidelines are expected to enhance the overall efficiency and responsiveness of the Kolkata Police, ultimately leading to better public service delivery and strengthened community relations.
