The Danapur division of East Central Railway (ECR) has operationalized a dedicated 'war room' at its control office to monitor and address passenger grievances received via the RailMadad platform round the clock. This new facility aims to improve response time and enhance passenger services.
Round-the-Clock Assistance
Senior Divisional Commercial Manager (DCM) Abhinav Siddarth stated that the 24x7 facility has been set up to provide immediate assistance, particularly in medical emergencies on trains or at stations. The war room enables swift coordination with railway officials, onboard staff, and medical teams to ensure timely intervention.
How to Seek Help
Passengers facing medical emergencies can seek help by dialing the railway helpline 139 and sharing details such as PNR and train number. Based on the information provided, the war room ensures that medical personnel attend to the patient at the next station.
Impact and Statistics
Highlighting its impact, Siddarth noted that 1,650 passengers have received medical assistance through RailMadad in the current year. Of these, 1,541 were attended onboard trains while 109 were assisted at stations. In the fiscal year 2025–26, a total of 7,068 passengers benefited from the service.
Officials stated that the initiative has significantly improved coordination and urged passengers to use RailMadad and the 139 helpline during emergencies.
About the Author
Kumod Verma is a senior journalist with The Times of India, Patna edition, writing since 1986 and bringing over three decades of dedicated reporting experience. He has extensively covered the Indian Railways, higher education, defense, particularly the Indian Army, and rail-related crimes. Beyond these core beats, he has also reported on key issues related to social developments and reforms.
