Indian IT services firm Coforge has taken a significant leap into the future of enterprise technology with the introduction of EvolveOps.AI. This new platform represents a next-generation approach to managing IT operations, driven entirely by advanced Agentic AI. The solution is engineered to guide businesses into an AI-first world, promising enhanced agility, stronger resilience, and comprehensive digital transformation within complex hybrid cloud setups.
How EvolveOps.AI Transforms Enterprise IT
EvolveOps.AI utilizes sophisticated AI agents to deliver complete, end-to-end autonomous operations across a company's entire technology landscape. A key feature is its foundation on open-source technologies, which allows it to integrate smoothly with an organization's current investments in observability tools, automation systems, and data fabrics. This design accelerates the shift towards fully AI-powered operations without necessitating a costly and disruptive overhaul of existing infrastructure.
The platform has already demonstrated impressive results for early enterprise users. Key performance outcomes include a 25% reduction in system downtime and a substantial 40% cut in IT operational expenses. Furthermore, it enables a 60% faster detection and resolution of incidents and helps bring products to market 40% quicker.
The Mission Zero Strategy and AI Personas
Ashish Kumar, Global Business Unit Head for Cloud, AI-Infra, Security & ServiceNow at Coforge, explained the vision behind the platform. He stated that the company's cloud and infrastructure strategy is anchored in "Mission Zero – Zero Disruption, Zero Touch, Zero Friction" for every transformation project. "With EvolveOps.AI, we are operationalizing that mission by infusing AI agents into every stage of the technology operations lifecycle," Kumar said.
He emphasized that the platform moves enterprises from a reactive, firefighting mode to a proactive and autonomous operational model. This shift significantly improves overall system resilience, boosts developer productivity, and enhances the end-user experience.
At its technical core, EvolveOps.AI combines finely tuned Small Language Models (SLMs) with deterministic models. This blend aims to deliver superior performance while maintaining cost efficiency. To handle diverse IT scenarios, Coforge has developed 28 distinct agentic personas. These specialized AI agents include:
- SRE (Site Reliability Engineering) Agent
- Infrastructure Agent
- Cloud Agent
- Network Agent
- Kubernetes Agent
- Command Center Agent
- Service Management Agent
- FinOps Agent
Each persona is designed to analyze complex situations, reason through problems, make decisions, and take appropriate actions autonomously.
Ensuring Control and Precision in Autonomous Operations
Understanding the need for control in critical environments, Coforge has incorporated robust guardrails into the EvolveOps.AI platform. A crucial feature allows enterprises to toggle between human-in-the-loop oversight and fully autonomous operations. This flexibility ensures that businesses can adopt AI at their own pace and with the necessary level of precision, maintaining enterprise-grade reliability and security throughout the process.
The launch of EvolveOps.AI positions Coforge at the forefront of the AI-driven operations management space. By offering a platform that not only promises but also delivers measurable reductions in cost and downtime while speeding up innovation, the company provides a compelling tool for Indian and global enterprises aiming to thrive in the AI-first era.
