The Goa state government is exploring the use of artificial intelligence and machine learning to extract data from lakhs of legacy documents piled across its departments. These documents are in multiple languages, including Konkani, Marathi, Portuguese, and English. The government aims to automate the digitization of its vast paper trail, replacing a process that has long depended on manual data entry operators.
AI-as-a-Service Model
The Information Technology Corporation of Goa (ITG) has initiated the search for a startup that can provide AI services across departments on an AI-as-a-Service model. Under this model, departments would plug into a centralised, cloud-based capability without creating their own manpower or purchasing separate software. An official stated, "The state's long-term aim is to reduce dependence on manual data entry, cut costs and build a searchable repository of government records and files that can serve both officials and citizens."
Challenges with Current System
The push is driven by a clear diagnosis of what has gone wrong. IT department officials noted that several departments continue to struggle with slow data entry staff or service providers who struggle with data that is difficult to search or retrieve. The scope of what the ITG wants is ambitious, as the AI-as-a-Service model will be required to extract data from scanned files, including handwritten notings, and then classify the documents by type and department.
Large Language Models for Multilingual Support
The ITG hopes that the use of large language models, including open-source options such as LLaMA, Mistral, and GPT equivalents, can support multilingual files including Konkani and Portuguese. This will allow government staff to rapidly search multiple government files.
Political Support and Policy Development
Tourism Minister Rohan Khaunte is keen on pursuing AI for governance. He recently released the draft artificial intelligence policy for Goa and circulated it among stakeholders for deliberation and inputs. The department is in consultations with industry players, academicians, and the central government to explore how AI can be used for citizen-centric services.
AI-Powered Chatbot and Predictive Analytics
The IT department also wants to have an AI-powered multilingual chatbot for navigating government documents and predictive analytics. Through this, the department hopes to lay the foundation for data-driven governance. The state has already launched an AI-powered chatbot to serve as a single digital assistant for citizens, providing 24/7 access to various government-linked services.
