Jaipur International Airport has taken a significant leap towards smarter operations by implementing a cutting-edge Airport Queue Management System (AQMS). This new technology is designed to tackle congestion and streamline passenger movement during the busiest travel periods at both of its terminals.
How the AI-Powered System Transforms Passenger Handling
The core function of the AQMS is to provide real-time insights into crowd density within the terminal buildings. This live data is instantly communicated to dedicated help desks, allowing airport staff to spring into immediate action. Based on the alerts, the team can deploy additional resources swiftly, such as setting up more seating, increasing security personnel, and actively managing the flow of passengers to prevent bottlenecks.
Airport officials highlighted the system's effectiveness during a real-world crisis. In December last year, multiple delays of Indigo flights led to a situation where the number of waiting passengers exceeded the airport's capacity. Thanks to the insights from the AQMS, the situation was managed smoothly without major difficulties.
AI and Human Collaboration for a Smoother Journey
The system harnesses artificial intelligence-based technology to do more than just monitor crowds. It can also calculate the average time a passenger takes to move from security checks to the boarding gates. This valuable metric helps various airport teams identify and address any challenges passengers face in real-time, leading to quicker resolutions and less stress for travelers.
"We are leveraging the amalgamation of artificial intelligence and human capability to help passengers in every possible way," stated an official spokesperson for Jaipur airport. "This real-time responsiveness becomes most critical during peak travel hours. AQMS enhances passenger convenience by enabling smoother movement and a more comfortable travel experience, which further boosts the airport's operational efficiency."
A Continued Push for Tech-Driven Passenger Convenience
The spokesperson added that the airport is committed to exploring more avenues where this synergistic combination of AI and human effort can drive greater convenience. The launch of the AQMS is part of a broader digital initiative at Jaipur Airport.
In a related move just last month, the airport introduced an AI-enabled automated lost and found service. This innovative service has already demonstrated impressive results, achieving an 85% recovery rate for misplaced items. These efforts collectively aim to improve operational efficiency, enhance transparency, and foster seamless, comfortable travel experiences for all passengers passing through Jaipur International Airport.
