Grammy-winning composer Ricky Kej called out Amazon India after delivery agents refused to carry his TV to the second floor. The incident sparked online outrage and an apology from Amazon. Read details.
A session in Ludhiana addressed rising cyber frauds targeting Gen Z. Experts from Punjab Police and banking outlined protective measures. Learn how to safeguard your digital identity.
Delhi High Court mandates disclosure of compensation in settlement cases to safeguard public funds and protect genuine survivors of sexual violence. Read the full story.
IndiGo begins contacting passengers impacted by December flight disruptions for ₹10,000 travel vouchers. Learn who is eligible and the process for those who booked via partners.
Panchkula MACT awards Rs 49.54 lakh compensation to chef Heera Singh after a truck accident led to leg amputation. The tribunal held driver, owner & insurer liable.
Punjab Transport Minister Laljit Singh Bhullar directs officials to clear 3,300 death & 1,500 injury hit-and-run claims by March 2026. Learn how victims' families can claim compensation.
Know your rights as an air traveller in India. The Ministry of Civil Aviation's charter details compensation for flight delays, cancellations, baggage loss, and medical emergencies. Stay informed!
Power cuts disrupting your life? Under India's Electricity (Rights of Consumers) Rules, 2020, you can claim compensation from your DISCOM. Learn how to file a complaint and get financial relief for unscheduled outages.
TRAI's new directive requires all insurance companies to call customers only from 1600-series numbers. Learn how this rule combats fraud and protects policyholders.
Karnataka Minister Krishna Byre Gowda reveals serious irregularities in a land compensation scheme, including land allotted to unborn children. The government is taking strict action.
Deoghar police arrested 12 individuals for a cyber fraud racket where they impersonated customer care officials. Raids recovered phones, SIMs, and cash. Read the full details.
MoEngage raises $180M more in Series F, total hits $280M. Funds to boost AI suite Merlin, expand in North America, Europe, and eye acquisitions. Read more.
BSNL's new in-house app 'Sanchar Mitra' replaces the old system, ending SIM registration disruptions. A key step for faster, indigenous customer service.
The Supreme Court has enhanced compensation for parents of a 14-year-old road accident victim to Rs 8.65 lakh, citing 'pain and suffering'. The amount must be paid within two months.
Supreme Court increases compensation to Rs 8.65 lakh for parents of a 14-year-old killed in a road accident, citing 'pain and suffering'. Read the full legal analysis.
Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
Thane MACT orders Rs 36.5 lakh compensation for family of a 20-year-old labourer killed by a speeding truck in 2020. The tribunal held the driver solely responsible. Read the full details of the case and the compensation breakdown.
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Tamil Nadu government sanctions ₹2.59 crore compensation for 38 victims of alleged atrocities during Veerappan hunt, following Madras High Court's directive. Details inside.
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Gujarat High Court directs AMTS contractor to pay additional compensation to woman who lost leg in 2011 bus accident, recognizing impact on matrimonial prospects. Read the full story.
Madras High Court quashes 2017 FIR, orders ₹8 lakh compensation for mental suffering and job loss. Justice B Pugalendhi emphasizes Article 21 rights violation in landmark judgment.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.