Human Customer Care Becomes a Luxury in 2025
As companies race to automate support, speaking to a real person has become a luxury, sometimes even a paid one. Explore the human cost of AI-driven customer service.
As companies race to automate support, speaking to a real person has become a luxury, sometimes even a paid one. Explore the human cost of AI-driven customer service.
Air Serbia partners with Loyalty Juggernaut to launch a revolutionary frequent flyer program, enhancing customer experience with personalized rewards and digital innovation.
Karnataka SRTC introduces direct Volvo bus service from Bengaluru to Nilakkal for Sabarimala pilgrims. Book tickets online for comfortable travel to Kerala temple.
Indian digital marketing leader SEOagency.in celebrates exceptional customer loyalty while introducing innovative Generative Engine Optimization to transform ROI-driven digital growth strategies.
San Francisco and Bengaluru-based customer engagement platform MoEngage raises $100 million in Series E funding led by Goldman Sachs Asset Management and B Capital to accelerate AI-powered marketing solutions and expand across North America and APAC regio
Faridabad launches India's first mobile pothole repair service, transforming road maintenance with cutting-edge technology and rapid response teams to combat monsoon damage.
In a landmark consumer protection case, the Odisha High Court has directed a car dealer to pay ₹1 lakh compensation to a customer who received a defective vehicle. Learn how the court upheld consumer rights in this significant ruling.
Tamil Nadu introduces groundbreaking WhatsApp service for instant land documents. Citizens can now obtain FMB sketches, Patta, and Chitta copies in minutes, eliminating tedious office visits.
India's services sector expansion slowed to a five-month low in October as torrential rains and intense competition impacted business activity, according to the latest PMI data.
An explosive analysis reveals how India's bureaucratic machinery rewards compliance over integrity, creating a culture where corrupt officials flourish while honest civil servants face systematic marginalization.
In a significant verdict, Punjab and Haryana High Court rules that reservation in promotions without amending service rules violates constitutional principles. The judgment impacts government employees across both states.
PayTM expands its financial ecosystem with 24K digital gold coins, offering customers a secure and accessible investment avenue while deepening platform engagement.
Discover the strategic significance of India's Exercise Trishul - a comprehensive tri-service military drill in the high-altitude regions bordering China. Learn about its objectives, participating forces, and national security implications for UPSC exam p
Firstsource Solutions makes strategic investment in Lyzr AI to revolutionize business process outsourcing with cutting-edge generative AI technology, enhancing customer experience and operational efficiency.
India's exports surged 13% in September despite US tariff pressures and declining service exports. Discover how manufacturing resilience is driving growth amid global trade uncertainties.
Indian Bank's Managing Director Binod Kumar commits to accelerating Jharkhand's economic development through enhanced banking services, digital transformation, and robust credit support for key sectors.
Discover how AgentForce's AI-powered platform is reshaping customer engagement in India's life sciences sector, eliminating burnout while boosting productivity by 40%.
Discover how Indian D2C brands are shifting from aggressive sales tactics to building genuine customer relationships through storytelling and community engagement.
Pensioners across India can now submit Digital Life Certificates from home through India Post Payments Bank's doorstep service, eliminating the need for physical bank visits.
Bengaluru-based customer data platform Lemnisk completes significant secondary transaction led by Bajaj Financial Securities, marking major investor confidence in India's martech sector.
Bengaluru-based customer data platform Lemnisk completes significant secondary transaction led by Bajaj Financial Securities, marking major investor confidence in Indian martech sector.
Discover how Japanese Omotenashi - the art of selfless hospitality showcased during Tokyo Olympics - offers valuable lessons for Indian companies seeking to enhance employee experience and customer satisfaction.
Westlife Foodworld, operator of McDonald's in West and South India, launches ambitious 20-minute delivery guarantee to boost sales and customer satisfaction in competitive QSR market.
In a landmark move for India's pension system, India Post Payments Bank partners with EPFO to offer doorstep digital life certificate services, revolutionizing pensioner verification.
India conducts its largest integrated military drill since Operation Sindoor, showcasing tri-service coordination and combat readiness in strategic northern sectors.
India proposes groundbreaking AI regulations under Consumer Protection Act. Learn how new draft rules will hold companies accountable for chatbot failures and prevent customer service misuse.
A young activist from Guwahati organizes massive blood donation campaign to commemorate the 2008 serial blast victims, turning tragedy into hope through community service.
Discover the inspiring journey of Pune's Ohel David Sahib Gurdwara, a small Sikh shrine with a massive heart, serving langar to thousands and becoming a beacon of interfaith harmony.
Discover how Shri Dev Murti's Swami Vivekanand Group is transforming Indian society through quality education, accessible healthcare, and comprehensive social initiatives.
OpenAI CEO Sam Altman reveals his frustrating Tesla purchase saga - paid $50,000 deposit in 2016 but never received his car despite years of waiting and empty promises.