MoEngage raises $280M in Series F for AI push
MoEngage raises $180M more in Series F, total hits $280M. Funds to boost AI suite Merlin, expand in North America, Europe, and eye acquisitions. Read more.
Category : Search result: customer trust
BSNL Rolls Out Swadeshi 'Sanchar Mitra' App for Customer Onboarding
BSNL's new in-house app 'Sanchar Mitra' replaces the old system, ending SIM registration disruptions. A key step for faster, indigenous customer service.
Kapture CX Hosts AI in CX Forum with 70+ Leaders
Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
Nexus Select Eyes 3 Malls in East India for Expansion
Nexus Select Trust, backed by Blackstone, is in advanced talks to acquire three malls in Kolkata, Siliguri, and Patna. The deals could add 1.1 million sq ft GLA and cost around ₹2,200 crore. Read the full story.
RBI's Jan-Feb Drive to Clear Pending Customer Complaints
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Delhi Airport Chaos as IndiGo Cancels Flights Again
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Samsung CES 2026: AI Vision & TriFold Phone Launch Details
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's 2026 Digital Banking Rules: What It Means for You
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
Tata Comm buys 51% stake in AI firm Commotion for ₹227 cr
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Vizag: ₹32 Lakh Lost to Fake Customer Care Scams
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
Coupang Data Breach Affects 33.7 Million Users
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
GIM Study: Balanced AI Design Builds Customer Trust
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho: 61% Queries Solved by Gen AI, IPO Dec 3
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple's Fifth India Store Coming to Noida
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Trust Reveals: How Superrich Pass Generational Wealth
Discover how wealthy families use emotional 'trust reveal' meetings to pass $100 trillion to heirs. Learn about dynasty trusts, letters of wishes, and wealth transfer strategies.
Indian Cloud Telephony Firms Lead Voice AI Revolution
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Sikligar families get new homes after decades of hardship
After 35 years in temporary shelters, Sikligar families in Mohali receive permanent homes. 80-year-old Bakhtora Singh breaks down as his community's struggle ends with new beginning.
Madani's Al Falah Remarks Trigger BJP Backlash
Jamiat chief Maulana Arshad Madani's comments about Al Falah Trust founder's imprisonment ignite political row with BJP demanding action against 'terrorist jamaat'.
Urban Distress Cycle: Trust Deficit Drives Public Outrage
Ashwin Mahesh analyzes India's urban crisis where trust deficit makes citizens see every issue as systemic failure. Read how this cycle affects governance.
Vidhyoday Creates History in CA Results 2025
Vidhyoday Educational Trust achieves unprecedented 100% success in CA Final exams with 7 ranks. Discover how this Chennai institute made educational history.
US Court Orders Byju to Pay Over $1 Billion
A US court has directed Byju Raveendran to pay more than $1 billion following a petition by BYJU's Alpha and GLAS Trust. Get the latest updates on this developing corporate legal battle.
Ring Forces Hundreds of Remote Workers to Relocate
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
Capillary Tech Secures $45M Funding Round
SaaS leader Capillary Technologies raises $45M in Series D funding led by Avataar Ventures to expand global presence and enhance AI-powered customer loyalty solutions.
Amazon's $2.5 Billion Payout: Who Gets Refunds?
Amazon begins $2.5 billion payouts to eligible Prime members after FTC settlement. Find out if you qualify for a refund and the details of the lawsuit.
NHAI's Public InvIT to Raise ₹7,000-8,000 Crore
India's NHAI launches first public infrastructure InvIT, enabling retail investors to fund national highways. Expected to raise ₹7,000-8,000 crore by March.
Zomato to Share Customer Phone Numbers with Restaurants
Zomato CEO announces new feature allowing restaurants to access customer phone numbers with consent. Learn about the privacy implications and terms of this controversial update.
Bitespeed AI Voice Agents See Rapid Enterprise Adoption
Bitespeed launches revolutionary AI Voice Agents for e-commerce, automating customer support. Over 100 enterprise brands have already adopted this game-changing technology.
Pakistan Defence Minister Says 'Cannot Trust India'
Pakistan's Defence Minister Khawaja Asif declares India cannot be trusted, urges Islamabad to remain fully alert amid ongoing tensions between the nuclear neighbors.
NHAI InvITs Raise ₹46,000 Crore, Reshape Road Funding
Discover how NHAI's Infrastructure Investment Trusts (InvITs) are revolutionizing India's highway financing, raising over ₹46,000 crore and reducing debt. Learn about this market-driven model for building expressways.
Shipsy Appoints Servo Sawhney as CCO
SaaS logistics platform Shipsy appoints Servo Sawhney as Chief Customer Officer to drive global customer success and strategic growth initiatives.
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