The Punjab State Consumer Disputes Redressal Commission has directed a builder to refund ₹11.72 lakh to a homebuyer in Ludhiana for delays and unfair trade practices. The commission also imposed a penalty of ₹25,000 on the builder for causing mental agony and harassment to the complainant.
Case Details
The complainant had booked a flat in a project launched by the builder in Ludhiana and paid a total of ₹11.72 lakh. However, the builder failed to deliver possession within the stipulated time and also did not execute a sale agreement. The complainant approached the consumer commission seeking a refund with interest.
Commission's Verdict
After hearing both parties, the commission observed that the builder had indulged in unfair trade practices by not fulfilling the promise of timely possession. The commission directed the builder to refund the entire amount of ₹11.72 lakh along with 9% interest from the date of each payment until the actual refund. Additionally, the builder was ordered to pay ₹25,000 as compensation for mental agony and ₹5,000 towards litigation costs.
The commission also noted that the builder had failed to provide any documentary evidence to justify the delay. The order was passed by the commission's president and members, who emphasized that builders must adhere to their commitments and cannot arbitrarily delay projects.
Impact on Homebuyers
This ruling is expected to provide relief to many homebuyers who are facing similar issues with builders in Ludhiana and across Punjab. The commission's decision reinforces the rights of consumers and sends a strong message to builders to abide by the law.
