Hexaware Technologies (NSE: HEXT) and SmartRent, Inc. (NYSE: SMRT) have announced a strategic partnership to drive an AI-native transformation of SmartRent's key business areas. The collaboration spans three connected workstreams: AI-native customer experience, an intelligent bill-to-cash platform, and Salesforce Revenue Cloud Advanced implementation.
AI-Native Customer Experience
Hexaware will operate SmartRent's customer support from its Hyderabad delivery center, employing experienced support staff alongside advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. This aims to improve customer satisfaction and service quality.
Intelligent Bill-to-Cash Platform
Hexaware will deploy its adaptive suite of bill-to-cash solutions, organizing data, insights, actions, and people to deliver better revenue operations outcomes. The platform is designed to improve days sales outstanding (DSO).
Salesforce Revenue Cloud Advanced
Hexaware will transform SmartRent's lead-to-order process by implementing Salesforce Revenue Cloud Advanced, resulting in faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline. Total cost of ownership and measurable business impact are core objectives.
“Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That's what we're building with SmartRent,” said Eravi Gopan, President & Global Head - Technology, Products, and Platforms, Hexaware.
“We're pairing domain SMEs with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage,” said Suresh Kumar Bennet, Executive Vice President & Global Head - Business Process Services, Hexaware.
Commenting on the collaboration, Frank Martell, President & CEO, SmartRent, said, “Our customers expect service that is fast, intelligent, and dependable. This partnership gives us the operational depth and technology foundation to deliver that at scale.”
Together, Hexaware and SmartRent are building a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth.
Hexaware is a global technology and business process services company with offices worldwide, empowering enterprises to realize digital transformation at scale and speed.
