In a decisive move to protect passenger rights, the Ministry of Civil Aviation has issued a strict directive to IndiGo, ordering the airline to clear all outstanding passenger refunds without any further delay. The action comes in response to significant flight disruptions experienced by travelers.
Strict Deadline for Refund Clearance
The Ministry has set a firm deadline for the resolution of this issue. IndiGo must complete the refund process for all cancelled or disrupted flights by 8:00 PM on Sunday, 7 December 2025. This mandate leaves no room for ambiguity, requiring the airline to expedite its backend processes to ensure passengers receive their money back promptly.
Furthermore, in a significant relief to affected passengers, the Ministry has instructed airlines, including IndiGo, not to impose any rescheduling charges on travelers whose plans were thrown into disarray by the cancellations. This measure is aimed at reducing the financial burden and inconvenience faced by flyers during this period of operational turmoil.
Operational Disruption at Goa's Dabolim Airport
The urgency of the directive is underscored by the scale of the recent cancellations. At least 14 domestic IndiGo flights from Goa's Dabolim airport were cancelled on Saturday alone, as confirmed by a senior official. This substantial disruption highlights the immediate need for passenger redressal and has triggered the Ministry's regulatory intervention.
Warning of Regulatory Action
The Ministry's statement carries a clear warning for non-compliance. It has clarified that any delay or failure to adhere to the refund mandate will invite immediate regulatory action. This underscores the government's serious stance on enforcing consumer protection norms within the aviation sector and holding airlines accountable for service failures.
Passengers who have been awaiting refunds for tickets from cancelled IndiGo flights can now expect a swift resolution as the airline works to meet the Sunday evening deadline under the watchful eye of the aviation regulator.
