India's largest airline, IndiGo, has declared itself fully prepared to handle the surge in passenger traffic expected during the upcoming holiday season. This announcement comes after the carrier navigated significant operational disruptions earlier in December 2025, leading to a government-mandated reduction in its flight schedule.
Strategic Schedule Reduction and Operational Recovery
In a strategic move to stabilize its network, IndiGo has implemented a 10 percent reduction in its winter flight schedule. This decision was made in compliance with a directive from the Ministry of Civil Aviation, aimed at ensuring reliable operations following the recent disruptions. The airline stated that its operations have been fully stabilized since 09 December 2025.
Since achieving stability, IndiGo has been gradually adding back capacity within the framework set by government guidelines. The carrier provided specific figures to demonstrate its current scale, noting it has been consistently operating between 2,100 and 2,200 flights daily. Furthermore, IndiGo is transporting a substantial volume of passengers, carrying over 1 million customers every three days.
Commitment Amidst Severe Winter Forecast
With weather forecasts predicting a harsher winter in the coming weeks, the airline has emphasized its unwavering focus on maintaining service reliability. IndiGo's statement highlighted its commitment to taking every necessary step to minimize potential travel delays for its passengers during this critical period.
Lingering Impact: Consumer Complaints Logged
Despite the operational recovery, the after-effects of the recent scheduling difficulties are still being felt by travelers. In a related development on Wednesday, Consumer Affairs Secretary Nidhi Khare revealed that the ministry has officially registered approximately 100 formal complaints from passengers. These grievances are specifically tied to ticket cancellations on IndiGo flights, underscoring the real-world impact the earlier disruptions had on the flying public.
The situation presents a dual narrative: an airline confidently asserting its readiness for one of the busiest travel periods of the year, while regulatory authorities document the residual consumer issues stemming from its previous operational woes. All eyes will now be on IndiGo's performance to see if its preparations successfully translate into a smooth holiday travel experience for millions of Indians.
