MSEDCL Nashik Zone Abandons Courtesy Calls, Swiftly Disconnects Power for Thousands Over Unpaid Dues
In a significant shift in policy, the Maharashtra State Electricity Distribution Company Limited (MSEDCL) Nashik Zone has decided to eliminate the traditional practice of making courtesy calls to consumers before disconnecting their power supply for unpaid bills. This move has led to immediate action against thousands of defaulters, highlighting a new era of automated enforcement through smart meter technology.
Mass Disconnections Over Two Days
Within a mere two-day period, a total of 4,651 consumers across the Nashik Zone, which includes the Nashik, Malegaon, and Ahilyangar circles, faced abrupt power disconnections. These consumers collectively owed approximately Rs 2 crore in outstanding dues. According to a senior official from MSEDCL's Nashik Zone, all affected consumers had smart meters installed on their premises. Remarkably, about 90% of these individuals promptly settled their dues, leading to the restoration of their electricity supply.
The official explained that consumers were accustomed to receiving a courtesy visit from linemen before disconnection, a practice now discontinued. "Power supply is restored only after payment of dues, along with applicable penalties and reconnection charges," the official stated, emphasizing the strict adherence to payment protocols.
Smart Meters Enable Real-Time Action
MSEDCL has installed smart meters for over 5.7 lakh consumers in the region, with the rollout ongoing. These advanced meters feature a two-way communication system that allows remote interaction between the meter and the utility company. This technology eliminates the need for human intervention in disconnecting and reconnecting power, enabling real-time processing based on payment status.
The official elaborated, "The new meters ensure efficient management, as actions can be taken instantly without physical visits, streamlining operations and reducing delays."
Consumer Experiences and Official Warnings
Ramesh Jadhav, a resident of Ambad, shared his unexpected experience. "This time, there was no warning from the lineman. At 3:40 PM, my family informed me of a power failure. I attempted to file an online complaint via the mobile app but was unsuccessful. After returning from the office, I visited the MSEDCL office and learned about the disconnection. I settled my dues and had the power reinstated," he recounted, highlighting the sudden nature of the disconnection.
MSEDCL officials clarified that the utility issues notices to consumers via SMS and email on registered communication channels 15 days prior to disconnection for unpaid dues. "Similar intimations were sent this time as well. Out of 5.7 lakh consumers, only these individuals ignored the warnings, prompting us to take action. We urge all consumers to pay their bills punctually to avoid inconvenience," the official appealed, stressing the importance of timely payments.
This proactive approach underscores MSEDCL's commitment to leveraging technology for improved revenue collection and operational efficiency, while also serving as a stark reminder for consumers to adhere to payment deadlines.
