Toyota Kirloskar Motor has initiated a significant voluntary recall campaign affecting thousands of its popular SUV customers in India. The automotive manufacturer is calling back approximately 11,500 units of the Urban Cruiser Hyryder to address a potential issue with a dashboard component that requires replacement.
Scope and Details of the Recall
The recall specifically targets Urban Cruiser Hyryder vehicles manufactured between December 1, 2022, and October 10, 2023. This preventive measure comes after Toyota identified a potential issue with the dashboard pad assembly that might not meet the company's stringent quality standards.
According to the company's official statement, the recall is purely precautionary and aims to ensure customer safety and satisfaction. Toyota emphasized that the recall campaign demonstrates their commitment to maintaining the highest quality standards across their vehicle lineup.
Customer Notification and Repair Process
Toyota has already begun the process of contacting affected customers directly. The company is reaching out to owners of the identified vehicles through multiple communication channels to schedule appointments for the necessary component replacement.
The repair procedure involves replacing the dashboard pad assembly at authorized Toyota service centers across the country. Importantly, the company has confirmed that all repairs will be performed free of cost to customers, demonstrating Toyota's commitment to standing behind their products.
Vehicle owners can also proactively check if their Urban Cruiser Hyryder is included in the recall by visiting their nearest Toyota dealership or contacting customer service with their vehicle identification number.
Market Context and Customer Assurance
The Urban Cruiser Hyryder has been one of Toyota's successful models in the competitive Indian SUV market. This recall, while significant in numbers, reflects the company's proactive approach to vehicle safety and quality control.
Toyota officials have reassured customers that the identified issue does not pose any immediate safety risk and the recall is a preventive measure. The company has established proper protocols to ensure a smooth and hassle-free experience for affected customers during the replacement process.
This recall follows global automotive industry standards where manufacturers regularly monitor vehicle performance and initiate corrective actions when necessary to maintain customer trust and vehicle reliability.
