In a significant relief to passengers facing travel disruptions, budget carrier IndiGo has announced a complete waiver on fees for cancellations and rescheduling requests. This policy applies to all flight bookings made for travel between December 5 and December 15, 2025.
Ministry Directive Spurs Action
The airline's decision comes on the heels of a directive issued by the civil aviation ministry earlier on Saturday, December 6. The ministry had instructed IndiGo to expedite the refund process for all cancelled flights, setting a deadline of Sunday evening for completion.
Furthermore, the ministry mandated the airline to ensure that any passenger baggage separated from travellers during the recent operational challenges is delivered to them within the next two days. This move aims to address the immediate inconveniences faced by flyers.
Details of the Waiver Scheme
IndiGo's waiver covers the standard charges typically levied when passengers choose to cancel their tickets or alter their travel plans. By offering a full waiver, the airline seeks to provide flexibility and financial relief to customers whose plans may have been impacted by the recent flight cancellations and delays.
The specific window for the waiver—bookings for travel between December 5 and 15—suggests the disruptions are linked to this period. Passengers holding tickets for these dates can now modify or cancel their bookings without incurring the usual penalty fees.
Looking Forward: Restoring Passenger Confidence
This series of actions, prompted by regulatory intervention, highlights the pressure on airlines to maintain service reliability and promptly address passenger grievances. The swift directive from the civil aviation ministry underscores the government's focus on consumer protection within the aviation sector.
For IndiGo, complying with the ministry's orders and proactively waiving fees is a crucial step towards managing the fallout from operational hiccups and rebuilding passenger trust. The effectiveness of these measures will be closely watched by both authorities and the travelling public in the coming days.
