Pune Airport Clinches Top Spot in Prestigious ACI-ASQ Survey for 2025
In a significant achievement for India's aviation sector, Pune Airport has secured the coveted number one position in the Airports Council International-Airport Service Quality (ACI-ASQ) Survey for both the third and fourth quarters of 2025. The airport earned an exceptional score of 4.96 out of 5, demonstrating excellence in passenger service delivery.
Recognition in Asia Pacific Region
The Pune airport secured the top rank under the specific category of 'best airport by size' and the sub-category of 'airport with annual passenger traffic of 5-15 million passengers in the Asia Pacific region.' This recognition places it ahead of 16 other major Indian airports, including those in Chennai, Kolkata, and Goa, highlighting its superior performance in passenger services.
Government and Airport Officials Celebrate Achievement
Union Minister of State for Civil Aviation Murlidhar Mohol expressed pride in this accomplishment, stating, "Pune Airport's No.1 ranking in the ACI ASQ Survey for Q3 and Q4 with an exceptional 4.96 out of 5 score reflects our commitment to delivering world-class passenger service."
Pune Airport Director Santosh Dhoke echoed this sentiment, saying, "This top ranking in the ACI ASQ Survey for both Q3 and Q4 of 2025 is a proud moment for all of us at Pune Airport. A score of 4.96 out of 5 shows that our efforts to improve facilities, streamline processes and enhance the overall passenger experience are being recognised." Dhoke credited the success to teamwork, adding, "This success belongs to every member of our frontline and support teams who work around the clock to serve passengers better."
Survey Methodology and Key Parameters
The ACI ASQ Survey is widely regarded as one of the most trusted benchmarks for measuring airport service standards, relying on direct feedback from passengers. Pune Airport's top ranking reflects high ratings across several critical parameters, including:
- Security procedures and efficiency
- Staff behavior and courtesy
- Check-in experience and convenience
- Overall comfort within the terminal
- Cleanliness and maintenance standards
Global Standing and Areas for Improvement
Despite the domestic triumph, Pune Airport's global ranking under the same category shows room for growth. It ranked 58th globally in Q4, down from 56th in Q3. This slight decline coincides with a concerning drop in 18 key passenger satisfaction parameters in Q4 compared to Q3.
Areas that showed deterioration include:
- Seating space availability near entry gates
- Accuracy and accessibility of flight information
- Wait times at security screening checkpoints
- Value for money at airport eateries and retail outlets
- Cleanliness and upkeep of washroom facilities
Passenger Feedback and Real-World Challenges
Passengers have corroborated some of these concerns through direct feedback. K Manisha, a recent traveler between Indore and Pune, shared her experience, stating, "The AeroMall is at a distant location, and it becomes difficult to travel there from the arrival area, especially for senior citizens. Also, flight delays often lead to overcrowding, causing inconvenience to the flyers with respect to seating facilities."
This feedback underscores the ongoing challenges that airports face in balancing infrastructure limitations with growing passenger expectations. While the ACI-ASQ scores celebrate Pune Airport's achievements in core service areas, the passenger comments highlight specific operational hurdles that need addressing to maintain and improve the travel experience.
The dual recognition in Q3 and Q4 of 2025 positions Pune Airport as a benchmark for passenger service excellence in India's aviation landscape, even as it navigates the complexities of modern air travel demands.
