The Central Board of Secondary Education (CBSE) has officially rolled out its annual free psycho-social counselling support for students preparing for the crucial Class 10 and 12 board examinations. The first phase of this vital initiative begins on January 6 and will run continuously until June 1.
Combatting Exam Stress with 24/7 Support
In a significant move to safeguard student well-being, the Board announced that this program is specifically designed to tackle examination-related anxiety and promote emotional health. The goal is to empower students to face their upcoming theory exams, which are scheduled to commence from February 17, with greater confidence, balance, and mental clarity. The support system is a comprehensive package aimed at easing the immense pressure associated with board exams.
Helpline and Tele-Counselling Services
A cornerstone of the initiative is a 24x7 toll-free Interactive Voice Response System (IVRS) helpline. Students across the country and abroad can dial 1800-11-8004 at any time for immediate assistance in Hindi or English. This automated service provides practical guidance on stress-free preparation techniques, effective time and stress management strategies, answers to frequently asked questions, and important Board-related contact details.
Complementing the IVRS is a dedicated tele-counselling service available from 9:30 AM to 5:30 PM, Monday through Friday. This service is open to both students and their parents, offering a more personalized interaction. The counselling will be delivered by a panel of 73 trained professionals. This expert group includes principals, counsellors, and special educators from CBSE-affiliated schools, alongside qualified psychologists.
A Global Network of Counsellors
Highlighting the program's extensive reach, CBSE revealed that of the 73 counsellors, 61 are based within India, while 12 are stationed overseas in countries including Nepal, Japan, Qatar, Oman, and the United Arab Emirates. This international participation not only expands access for Indian students living abroad but also enriches the support network with diverse perspectives. All counselling services are provided on a voluntary basis by these professionals.
In addition to direct communication channels, the Board has directed students to a wealth of digital resources available on its official website. These online materials cover essential topics like stress management, effective study strategies, and maintaining emotional well-being. CBSE has ensured these resources are engaging, concise, and easily accessible for students seeking self-help guidance at any time.
This proactive step by CBSE underscores the growing recognition of mental health as a critical component of academic success. By providing free, accessible, and multi-lingual support, the Board aims to create a more conducive environment for millions of students to perform to their true potential in the upcoming board examinations.
