In a groundbreaking achievement for Indian aviation, Kempegowda International Airport Bengaluru (KIAB) has etched its name in history by becoming the first airport in India to secure the prestigious Level 3 Accessibility Accreditation from Airports Council International (ACI). This landmark recognition positions Bengaluru as a pioneer in creating inclusive travel experiences for passengers with disabilities.
A Monumental Step Towards Inclusive Aviation
The accreditation, awarded under ACI's comprehensive Airport Accessibility Accreditation program, represents the highest level of commitment to serving passengers with diverse needs. Bengaluru Airport achieved this remarkable feat on May 15, 2024, setting a new benchmark for airports across the country.
This recognition comes after rigorous assessment of the airport's facilities, services, and staff training programs. The Level 3 accreditation specifically acknowledges airports that demonstrate excellence in accessibility across multiple dimensions, including physical infrastructure, communication systems, and customer service protocols.
Comprehensive Accessibility Features
Bengaluru International Airport has implemented numerous innovative features to ensure seamless travel for all passengers. The airport's commitment extends beyond basic compliance to creating a genuinely inclusive environment.
The airport now features enhanced wayfinding systems with tactile paths and Braille signage, making navigation intuitive for visually impaired travelers. Specialized check-in counters, accessible restrooms, and dedicated security lanes have been designed to minimize waiting times and ensure dignity for passengers with reduced mobility.
Communication accessibility has received significant attention, with the airport deploying visual paging systems, hearing loops, and staff trained in basic sign language. The introduction of hidden disabilities lanyards allows passengers with non-visible conditions to discreetly indicate their need for additional assistance without public disclosure.
Industry Recognition and Future Implications
Hari Marar, MD & CEO of Bangalore International Airport Limited, expressed immense pride in this achievement, stating that it reflects the airport's core values of inclusivity and customer-centric service. This accreditation places Bengaluru Airport among an elite group of global airports committed to accessibility excellence.
The timing of this achievement is particularly significant as India witnesses rapid growth in air travel post-pandemic. With an increasing number of senior citizens and passengers with special needs taking to the skies, this accreditation sets a powerful precedent for other Indian airports to follow.
Industry experts believe this development will catalyze similar initiatives across India's aviation sector, potentially influencing regulatory frameworks and service standards nationwide. The accreditation not only enhances passenger experience but also strengthens India's position as an emerging global aviation hub that prioritizes social responsibility.
As Bengaluru Airport continues to expand with its upcoming second terminal, the lessons learned from this accreditation process will inform future infrastructure development, ensuring that accessibility remains at the forefront of all planning and design decisions.
