Vadodara Airport has achieved a remarkable feat in national aviation rankings, securing the second position across India in the latest round of a prestigious customer satisfaction assessment. This outstanding performance highlights the airport's commitment to delivering superior service to its passengers.
Top Rankings in National and State Assessments
The results are from the second round of the Customer Satisfaction Survey (CSS) for 2025-26, conducted by the Airports Authority of India (AAI). The survey evaluated passenger experience across 58 airports nationwide that fall under the AAI's B category.
At the all-India level, Vadodara Airport earned an impressive score of 4.98 out of a possible 5 points. This stellar rating placed it in the second rank nationally. The first rank was jointly secured by Khajuraho, Bhopal, and Aurangabad Airports, which scored a marginally higher 4.99 points, just 0.01 ahead of Vadodara.
Within Gujarat, Vadodara Airport's performance was even more dominant. The airport clinched the first rank among all AAI-operated airports in the state, solidifying its position as a leader in passenger service within its region.
A Testament to Collaborative Excellence
Airport officials were quick to credit the achievement to a dedicated and coordinated team effort. They emphasized that the high satisfaction scores are a direct result of the consistent hard work put in by all stakeholders operating at the facility.
This collaborative framework includes personnel from the AAI, various airlines, the Central Industrial Security Force (CISF), and all other agencies working on the ground. Their unified focus on enhancing service quality and streamlining passenger processes has clearly paid off, as reflected in the near-perfect survey score.
What This Means for Travelers and the Region
This high national ranking is more than just an award; it is a strong indicator of a reliable and pleasant travel experience for passengers using Vadodara Airport. A score of 4.98 suggests excellence across various touchpoints, which may include:
- Terminal cleanliness and facilities
- Efficiency of check-in and security procedures
- Helpfulness and courtesy of staff
- Clarity of signage and information
- Overall comfort and convenience
The recognition boosts the airport's reputation and serves as a significant point of pride for the city of Vadodara and the state of Gujarat. It demonstrates how focused investment in customer experience can yield top-tier results, positioning the airport as a competitive and attractive hub for both domestic travelers and the aviation industry.
As airports continue to vie for passenger preference, such survey results play a crucial role. Vadodara Airport's achievement sets a high benchmark for service quality, promising a smoother and more satisfying journey for all who pass through its gates.
