In a significant move to ease public distress, the Rajendra Institute of Medical Sciences (RIMS) in Ranchi has launched an instant certificate issuance system. This new initiative, which began on Tuesday, ensures that birth and death certificates are provided to families immediately at the time of registration itself.
Ending Procedural Hassles and Delays
The primary goal of this reform is to offer relief to grieving families and new parents by removing unnecessary waiting periods, procedural complications, and the exploitative influence of middlemen. Under the freshly implemented arrangement, death certificates are now issued on the same day as the registration formalities are completed. For cases where a patient passes away during the night, the concerned certificate is issued the following morning.
Hospital authorities have highlighted that adopting a digital and time-bound process has drastically cut down delays and guaranteed the authenticity of the documents. These digitally signed certificates are not only legally valid but also significantly reduce the chances of errors and misuse, fostering a more transparent and efficient system.
Relief for New Parents and Grieving Families
The new system extends its benefits to newborns as well. Birth certificates are now provided at the time of the mother and child's hospital discharge. Dr. Raj Kumar, the Director of RIMS, stated that this change eliminates the need for parents to make repeated visits to various offices after discharge, easing their administrative burden during a critical time.
"The digitalization of certification services has made the entire procedure faster, simpler, and more citizen-friendly," Dr. Kumar said. He emphasized that the focus is on ensuring patients and their families receive timely services without any inconvenience.
Public Applauds Citizen-Centric Reform
The reform has been welcomed by citizens who have long endured the tedious old process. Anuj Kumar, a resident of Khunti, shared his experience, saying, "Earlier, families had to make several rounds of the hospital and government offices just to obtain a death or birth certificate. This process was exhausting and confusing."
He pointed out that middlemen often capitalized on people's helplessness, demanding money to speed up the work. "This new system at RIMS will save us from repeated rounds, unnecessary expenses, and mental stress," he added, summarizing the relief felt by many.
By integrating technology and streamlining workflows, RIMS Ranchi has set a notable example in improving public service delivery in healthcare administration, directly addressing long-standing citizen grievances.
