Nagpur LPG Crisis: eKYC Backlog Worsens Queues Amid Supply Disruption
As the LPG supply disruption linked to the ongoing West Asia conflict approaches its third week, ground-level challenges in Nagpur continue to escalate. While some stabilisation in supply has been reported, a parallel issue of incomplete eKYC verification is significantly contributing to the persistent queues at gas agencies across the city.
Dual Challenges at Gas Agencies
Distributors are currently managing two distinct categories of consumers: those seeking routine refills or new connections, and those with pending eKYC verification. The additional verification process for the latter group is leading to longer queues and increased waiting times at counters. Sharad Saraf, an agency representative, explained that the compliance requirement for eKYC has been in place for over a year, but a backlog has now surfaced due to delayed consumer action.
"Many consumers delayed completing eKYC despite repeated advisories. Now they are coming in simultaneously, which is increasing the footfall at agencies," said Saraf.
Technical Hurdles and Consumer Struggles
The verification process has posed significant challenges for several consumers. OTP failures linked to outdated Aadhaar-registered mobile numbers remain a recurring issue, forcing many to update their details before they can complete eKYC. Sunita Petkar, a resident of Mahal, shared her experience: "I was asked to complete eKYC before getting a refill, but I am not receiving the OTP as my old number is linked. Now I have to get that updated first, which is delaying the entire process."
Additionally, the online system is under heavy load due to the nationwide LPG shortage, resulting in slower response times and further complicating the situation.
Supply and Demand Pressures
Sources indicate that agencies are currently receiving around 80% of their required quota, but panic booking among consumers is putting additional pressure on available stock. District supply officer Anand Padole clarified that eKYC is primarily linked to the subsidy component availed by consumers. He emphasised that even if a consumer has not completed eKYC, they can still book an LPG cylinder and receive delivery, provided they are registered with their respective agency and can authenticate via OTP.
"While eKYC is mandatory, it does not directly hinder the refill process," said Padole.
System Overload and Future Outlook
Agencies attribute the slower pace of operations partly to the heavy system load caused by simultaneous eKYC requests across various regions. Officials added that while supply is expected to normalise gradually, the continued inflow of consumers for eKYC verification is likely to keep queues at agencies for the foreseeable future.
This combination of supply chain disruptions from the West Asia conflict and administrative backlogs highlights the multifaceted nature of the current LPG crisis in Nagpur, affecting daily life and consumer access to essential resources.
