In a significant move to address public concerns, the Regional Passport Office (RPO) in Pune has announced a special open house session for applicants facing delays and issues with their passport applications. This direct interface aims to provide on-the-spot resolutions for pending queries.
Event Details and Registration Process
The open house session is scheduled for Sunday, December 10. It will be conducted at the Regional Passport Office located within Passport Bhavan on Baner-Pashan Link Road in Baner. The session will run from 3:00 PM to 5:00 PM.
Officials have clarified that interested applicants cannot walk in directly. They must register in advance by sending an email to the official RPO address: rpo.pune@mea.gov.in. The email must contain crucial details for identification and issue categorization.
What Information to Provide in Your Email
To ensure a smooth process, applicants need to include specific information in their registration email. The required details are:
- Passport application file number.
- Latest passport number, if one has been issued previously.
- Full name of the applicant.
- A concise description of the grievance or query.
Upon successful registration, the RPO will send a confirmation email. This confirmation is mandatory and must be presented at the venue for entry. The physical registration counter at the venue will open at 2:00 PM on the same day, an hour before the session begins.
Purpose and Expected Outcomes
The primary goal of this initiative is to bridge the gap between passport seekers and the administration. Applicants will get a rare opportunity to meet RPO officers face-to-face. They can discuss problems related to file status, unexplained delays, documentation errors, and other application-related hurdles.
Such open houses are instrumental in clearing backlogs and providing clarity where standard online or helpline communication may have fallen short. It is a proactive step by the Pune RPO to enhance service delivery and citizen satisfaction in the passport issuance process.
Citizens of Pune and nearby regions who have been waiting for passport updates or are stuck in procedural complexities are encouraged to utilize this direct grievance redressal mechanism.
