In a significant move to enhance women's safety in the national capital, the Delhi government has launched a dedicated 24x7 short code helpline that promises immediate assistance to women in distress. The new emergency number 112 replaces multiple helpline numbers with a single, easy-to-remember digit sequence available round the clock.
One Number for All Emergencies
The unified emergency response system was officially inaugurated by Delhi Lieutenant Governor Vinai Kumar Saxena on Wednesday, marking a crucial step forward in the city's women security infrastructure. The launch ceremony took place at Raj Niwas, where the LG emphasized the system's potential to transform emergency response mechanisms across the capital.
The helpline will function through both call and text messages, ensuring that women can seek help even in situations where making a voice call might be dangerous or impossible. The system is designed to provide integrated support by connecting callers to appropriate emergency services including police, fire department, and other crisis intervention teams.
Advanced Features for Rapid Response
What sets this new helpline apart is its sophisticated technological backbone. The system incorporates automatic vehicle location tracking and GPS-enabled emergency response that allows authorities to pinpoint the exact location of the caller. This feature is particularly crucial in time-sensitive situations where every second counts.
The integrated system ensures that when a woman dials 112, the call is automatically routed to the nearest police control room vehicle or the local police station based on the caller's location. This eliminates the delay that often occurs in traditional emergency response systems where location details must be manually communicated.
Additionally, the helpline offers multi-language support, making it accessible to women from diverse linguistic backgrounds across Delhi. The service also maintains complete confidentiality and ensures that every call is treated with utmost seriousness and urgency.
Strengthening Women's Security Infrastructure
During the launch event, LG Saxena highlighted that the single emergency number would significantly improve response times and coordination among different emergency services. He stressed that women's safety remains a top priority for the administration, and this new system represents a concrete step toward creating a more secure environment for women in public spaces.
The implementation of the 112 helpline is part of a broader initiative to modernize Delhi's emergency response infrastructure. By consolidating multiple helpline numbers into one easily memorable number, the government aims to reduce confusion during emergencies and ensure that help reaches those in need without unnecessary delays.
The system also includes robust monitoring mechanisms to track response times and ensure accountability. Regular audits will be conducted to maintain the quality of service and identify areas for improvement in the emergency response ecosystem.
With the launch of this 24x7 short code helpline, Delhi joins other major cities in providing a unified, technology-driven emergency response system specifically tailored to address women's safety concerns. The initiative is expected to build greater confidence among women to navigate the city safely at all hours.
