In a significant move towards enhanced transparency and accountability, customs officers at two major airports in Karnataka are now required to wear body cameras during specific duties. The new mandate, which came into effect this week, covers personnel stationed at Kempegowda International Airport (KIA) in Bengaluru and Mangaluru International Airport (MIA).
What the New Rule Mandates
The directive, issued by the Bengaluru Customs zone in a public advisory on Wednesday, makes it compulsory for officers to use Body Worn Cameras (BWCs) in two key scenarios. First, while they are stationed at the Red Channel, which is the lane passengers must select if they are carrying dutiable, restricted, or prohibited goods exceeding the duty-free allowances. Second, the cameras must be operational during any interactions with passengers on the airport premises.
Aligning with International Standards
The advisory clearly states that this initiative is in line with international best practices. The adoption of this technology is seen as a step to modernize customs procedures and build greater trust with international travelers. According to the authorities, the initial passenger feedback has been "overwhelmingly positive", indicating a welcome reception to the move for increased procedural clarity.
Implications for Travel and Security
This policy is expected to have multiple impacts. For passengers, it introduces an additional layer of security and objectivity during customs checks, potentially reducing disputes. For officers, it provides a clear record of interactions, protecting them from false allegations. The move underscores a broader shift in Indian airport governance towards leveraging technology for better service and robust security protocols.
The implementation at these two busy international gateways sets a precedent that other airports in the country may soon follow. It represents a concrete step in the government's push for a more digitized and transparent administrative framework in critical service areas.
