Coimbatore Municipal Corporation Inaugurates Exclusive Help Desk for Workers
The Coimbatore City Municipal Corporation (CCMC) has taken a significant step towards enhancing worker welfare by inaugurating an exclusive help desk and service centre on Thursday. This initiative aims to provide a streamlined platform for addressing the grievances and queries of its workforce.
Single-Point Grievance Redressal Centre
The newly established centre serves as a single-point grievance redressal hub, designed to ensure timely resolution of issues related to Employee State Insurance (ESI), Employee Provident Fund (EPF), Universal Account Number (UAN), insurance, accident benefits, pension, and salary-related inquiries. By consolidating these services, the corporation seeks to eliminate the delays and hardships previously faced by workers who had to approach multiple offices.
This move is expected to benefit approximately 10,000 individuals employed by the corporation, including permanent and contract employees, sanitation workers, and staff working in schools, bus stands, parks, and data entry roles. The centre promises to spare workers from the administrative hassles that often accompany such processes.
Inauguration and Official Statements
The centre was inaugurated by Thippampatti V Aruchamy, Chairman of the Tamil Nadu Sanitary Workers Welfare Board, at the corporation complex on Dr Nanjappa Road. During the inauguration, Aruchamy highlighted the significance of this initiative, stating, "This is the first such help desk for sanitation workers in the state. It will ensure faster grievance redressal, and they can also get details on welfare schemes."
Operational Details and Staffing
The service centre will operate from Monday to Friday, between 10 am and 5 pm, ensuring accessibility during standard working hours. It will be staffed with dedicated personnel, including a nodal officer, liaison personnel, and help desk assistants, to facilitate efficient service delivery. Additionally, the city corporation has employed five computer operators on a contract basis to support the technical aspects of the centre's operations.
This initiative reflects the corporation's commitment to improving the working conditions and support systems for its employees, potentially setting a precedent for other municipalities in Tamil Nadu to follow.
