In a direct outreach to the public, Delhi Chief Minister Rekha Gupta presided over a Jan Sunwai, or public hearing, on Tuesday. The event was held at the Chief Minister’s Jan Seva Sadan located on Raj Niwas Marg, providing a platform for residents from across the Capital to voice their concerns directly to the city's top administrator.
Direct Dialogue and Immediate Directives
During the session, CM Gupta listened to complaints, suggestions, and concerns from citizens one by one. She reviewed both newly raised issues and cases that had been highlighted in previous interactions. An official statement released after the event detailed that the Chief Minister instructed officials from concerned departments to ensure all flagged issues are addressed within fixed timelines. She gave clear directions for departments to follow up on each case to guarantee resolutions are implemented fully, preventing further inconvenience to residents.
Accountability and Citizen-Centric Governance
In her remarks, CM Gupta emphasized the critical role of such direct engagement. She stated that the Jan Sunwai process helps government officials better understand on-ground realities. Public feedback and suggestions actively shape administrative functioning and decision-making, she noted. Reiterating her administration's focus, Gupta stressed that governance must move beyond mere policy announcements to focus on effective implementation. This, she said, is achieved through continuous dialogue and holding the system accountable for timely solutions.
The hearing also had a lighter moment when a group of children welcomed the Chief Minister with flowers. Gupta interacted with them briefly, offering her good wishes.
Ensuring Follow-Through on Promises
The effectiveness of the grievance redressal mechanism received validation from some attendees. Several residents informed CM Gupta that problems highlighted in earlier Jan Sunwai sessions had been successfully resolved, acknowledging the action taken by various departments. To institutionalize this progress, officials present at the hearing were instructed to monitor the progress on all complaints and ensure regular reporting on their status. This directive aims to create a transparent and accountable loop from complaint to resolution, underscoring the government's commitment to responsive governance.
