Urban Districts Dominate Road Grievances on Haryana's Digital Platform
More than 37% of all road-related complaints registered on Haryana's flagship grievance redressal platform, Mhari Sadak, originate from the state's most urbanized districts, highlighting a significant urban infrastructure challenge. As of February 7, the Mhari Sadak app and portal have received a total of 8,204 complaints across Haryana. Among these, Gurgaon reported 1,482 complaints and Faridabad reported 1,522, together accounting for nearly 3,004 complaints, according to data accessed by TOI.
Gurgaon Faces Highest Pendency Despite Economic Prominence
While Panipat leads in total complaints with 1,923, Gurgaon has the highest number of complaints still under process, indicating a heavier pendency burden. The situation in Gurgaon is particularly alarming, as over 66% of complaints remain unresolved despite its status as Haryana's economic engine. Official data reveals that 982 out of 1,482 complaints are still in progress, with only 430 resolved and 70 rejected. This has left residents questioning the pace of civic response in the city.
An MCG official stated, "This portal and app handle road-related grievances for all city roads, regardless of the government agencies involved. We take up these complaints promptly and strive to resolve them immediately." However, the data suggests a disconnect between this claim and the reality on the ground.
Faridabad Shows Better Resolution Rates but High Volume Persists
In contrast, Faridabad presents a relatively better picture. Of the 1,522 complaints received, 1,088 (71%) were resolved, 334 are still under process, and 100 were rejected. While the resolution rate is higher, the sheer volume of complaints continues to underline persistent road infrastructure problems in the district.
Mounting Backlog Exposes Gap Between Reporting and Action
The mounting backlog in key urban centers suggests that digital reporting alone has not translated into timely action on the ground. With several complaints still pending, especially in Gurgaon, the data exposes a widening gap between residents' expectations and administrative delivery.
Lalit Suraj Bhola, a resident of Sector 9A, expressed frustration, saying, "Various stretches in the city need immediate repair, and residents consistently raise these issues on multiple platforms meant for filing complaints. However, these complaints remain unaddressed a majority of the time. There is no accountability from any government agency."
Government Response and Budgetary Allocations
On Monday, Haryana Chief Minister Nayab Singh Saini directed that, irrespective of the departments concerned, all city roads should be repaired and made motorable within one month. As far as funds are concerned, the MCG alone has a budgetary allocation of Rs 80 crore for the construction and redevelopment of roads for the current fiscal year. Additionally, for the repair and maintenance of roads and footpaths, MCG has a budgetary allocation of Rs 8 crore for the current fiscal year.
The data from Mhari Sadak underscores the urgent need for improved coordination and faster resolution mechanisms to address the growing civic concerns in Haryana's urban districts.
