Karnataka's electricity supply companies (Escoms) have successfully resolved approximately 2 crore complaints over the past three years, with power cuts emerging as the predominant concern among consumers. An official revealed that two years ago, each Escom operated separate helpline numbers, causing confusion among users. To streamline the process, a unified helpline number, 1912, was later introduced.
Complaint Resolution Statistics
The resolution of 2 crore complaints highlights the efficiency of the Escoms in addressing consumer grievances. The majority of complaints were related to power outages, which remain a significant issue in the state. The introduction of a single helpline number has simplified the reporting process, making it easier for residents to lodge complaints and receive timely assistance.
Unified Helpline Number 1912
Previously, each Escom had its own helpline, leading to difficulties for consumers who were unsure which number to call. The consolidation into a single number, 1912, has been a key step in improving customer service. The officer noted that this change has helped in better tracking and resolution of complaints.
Future Plans
The Escoms are now focusing on reducing power cuts and enhancing infrastructure to minimize future complaints. Continuous monitoring and upgrades are planned to ensure reliable electricity supply across Karnataka. The success of the unified helpline may also lead to further integration of services.
