Patna currently holds the second position in the nation for citizen participation in the ongoing Swachh Survekshan 2025-26 feedback campaign, with nearly 4.5 lakh residents having taken part in the cleanliness survey as of Saturday.
According to official data from the Swachh Bharat Mission, Indore leads the country with over 6.81 lakh responses, followed by Patna with 4,49,689 feedback submissions. Lucknow, Prayagraj, and Agra complete the top five performing cities. This surge in public participation is expected to significantly enhance the city's overall ranking in the national cleanliness competition.
To sustain this momentum, the Patna Municipal Corporation (PMC) has deployed 13 specialised two-member teams comprising senior officials and consultants to conduct awareness drives across the capital. These teams provide live demonstrations on feedback submission at high-traffic locations, including railway stations, malls, and parks. Officials noted a particular increase in enthusiasm among students, with massive turnouts reported at coaching hubs such as Boring Road, Musallahpur Hat, and Ashok Rajpath.
The feedback process includes 13 critical questions focused on urban services like daily waste collection, segregation of wet and dry waste at the source, and the efficiency of Reduce, Reuse and Recycle (RRR) centers. The survey also measures public satisfaction regarding the maintenance of public toilets and the municipal grievance redressal system. Under revised Swachh Survekshan guidelines, citizen feedback accounts for 1,000 marks out of a total 12,500-point evaluation, which also includes 9,500 marks for on-ground assessment and 2,000 marks for specialised certifications like 'Water Plus and Garbage Free City' status.
Residents can register their feedback through the official portal at cf.sbmurban.org using a mobile-linked OTP verification system. Municipal authorities have emphasised that online feedback will be cross-verified by central teams during field visits. In an appeal to the public, the PMC urged residents to maintain waste segregation and use the toll-free number or dedicated WhatsApp chatbot for reporting cleanliness issues, highlighting that improving the city's national standing is a collective responsibility between the administration and its citizens.
