In a significant push towards responsive governance, the Patna Municipal Corporation (PMC) has successfully addressed a large chunk of public grievances within a tight one-month timeframe. The civic body resolved 671 complaints related to property tax and solid waste charges out of a total of 1,782 registered grievances, marking a notable improvement in its public service delivery mechanism.
Swift Action and Strict Directives from the Top
Municipal Commissioner Yashpal Meena emphasized the administration's commitment to providing timely relief to residents. On Monday, he stated that complaints are being handled promptly under a strengthened grievance redressal system. The remaining pending cases, which have primarily been forwarded to various zonal offices, are under active processing with regular reviews to ensure priority resolution.
Meena issued strict directives to the executive officers of all six municipal circles—Azimabad, Bankipur, Kankerbagh, New Capital, Patliputra, and Patna City. He instructed them to handle property tax-related grievances immediately at their level. This push is strategically aligned with the ongoing One Time Settlement (OTS) Scheme, which offers substantial relief on pending dues. The commissioner's aim is to ensure citizens can fully benefit from this scheme without administrative delays.
Accountability and Digital Oversight Enhanced
The commissioner warned that any negligence in addressing these public concerns would result in strict accountability for the officers involved. To strengthen oversight and maintain momentum, officers must now submit detailed daily reports on resolved complaints directly to the headquarters. This measure enables continuous monitoring and periodic reviews of the grievance redressal process.
PMC is leveraging digital platforms to make the entire system more accountable, effective, and citizen-focused. Officials are urging residents to register their concerns via the designated online portal to ensure their issues are logged and acted upon in a timely manner.
A Step Towards Citizen-Centric Governance
The resolution of over 650 complaints in a month reflects a concerted effort by the Patna civic body to shift towards a more citizen-centric model of governance. By prioritizing the swift disposal of grievances, especially those related to property tax and waste management—two perennial pain points for urban residents—PMC is working to build public trust and improve the quality of municipal services in the state capital.
