The Regional Passport Office (RPO) in Kolkata has announced the resumption of the walk-in appointment system with new restrictions. Starting June 15, the passport office located at 4, Brabourne Road, will strictly limit walk-in entry to just three days a week — Monday, Wednesday, and Friday — and narrow the service window to a single hour, from 10 am to 11 am, according to a directive issued by Regional Passport Officer Ashish Middha.
Changes to Walk-In Services
Citizens will no longer be allowed to walk in for general passport queries or applications. The RPO has designated only three specific administrative services that qualify for walk-in entry during this hourly window:
- File closure for applicants needing to officially wind up or clear pending or stalled files.
- Passport re-dispatch collection or re-routing of an undelivered passport, provided the document has been returned to RPO Kolkata only once.
- Additional booklet fees for processing payments for extra passport booklets.
Important Rule for Returned Passports
A crucial rule applies to returned passports: if a passport has been returned undelivered by the postal service to the RPO more than once, it will not be eligible for the walk-in window. In such cases, applicants must go through standard online service channels.
This move aims to streamline operations and reduce congestion at the passport office. Applicants are advised to plan their visits accordingly.
