The National Consumer Helpline has facilitated refunds exceeding Rs 91.77 crore by resolving over 1.47 lakh refund-related grievances in the past 14 months, preventing these cases from reaching litigation. The Ministry of Consumer Affairs confirmed that these grievances spanned 36 consumer sectors.
Digital Platform e-Jagriti Enhances Dispute Resolution
The ministry has strengthened consumer dispute resolution through e-Jagriti, an AI-enabled digital platform that allows online complaint filing, virtual hearings, electronic case management, and digital access to proceedings. The platform now also enables non-resident Indians (NRIs) and consumers living abroad to pursue complaints digitally, supporting cross-border consumer dispute resolution.
According to the ministry, this step reflects its continued engagement in strengthening international cooperation and advancing effective consumer protection frameworks.
India to Chair UNCTAD Consumer Protection Session
India will chair the 9th session of the Intergovernmental Group of Experts (IGE) on Consumer Protection Law and Policy, organized by the United Nations Trade and Development (UNCTAD), in Geneva from July 6 to 8. The session brings together member states, international organizations, consumer protection authorities, academia, and other stakeholders to discuss emerging issues in consumer protection law and policy.
The IGE, constituted under the United Nations Guidelines for Consumer Protection (UNGCP), serves as the principal intergovernmental platform for international cooperation and dialogue on consumer protection.
India will be represented by Consumer Ministry Secretary Nidhi Khare, invited by UNCTAD to chair the three-day session. She will preside over deliberations and guide discussions on key global priorities in consumer protection.
Launch of UN Principles for Consumer Product Safety
A major highlight of the session will be the launch of the United Nations Principles for Consumer Product Safety, adopted by the UN General Assembly in December 2025. India will also participate in a high-level fireside chat titled “Why the Principles Matter,” focusing on the significance of the newly adopted global framework.
