In a significant move to improve governance and ensure efficient public service delivery, Cabinet Minister Harbhajan Singh ETO conducted surprise inspections of various government offices at the District Administrative Complex (DAC) in Amritsar. The minister personally reviewed the functioning of multiple departments and addressed public grievances during his visit.
Surprise Inspection Reveals Ground Realities
The minister, who holds important portfolios including Power and Public Works, made unannounced visits to several key offices located within the DAC premises. During his inspection, Harbhajan Singh ETO assessed the working conditions, staff attendance, and overall efficiency of government operations. He took particular interest in understanding the challenges faced by both government employees and the general public accessing these services.
One of the primary focuses of the inspection was to evaluate the implementation of various government schemes and ensure that citizens were receiving timely services without unnecessary delays or bureaucratic hurdles. The minister emphasized the importance of maintaining proper documentation and following established protocols while serving the public.
Direct Interaction with Citizens
In a notable gesture, Harbhajan Singh ETO spent considerable time interacting directly with citizens who had come to the DAC for various official works. He listened attentively to their concerns and complaints regarding government services, providing immediate directions to concerned officials to address legitimate grievances.
The minister instructed department heads to ensure that all public-facing offices maintain proper visitor management systems and adequate seating arrangements for citizens waiting for services. He stressed the need for courteous behavior from government staff and prompt resolution of public complaints.
Strict Instructions for Improved Governance
Following his comprehensive review, the cabinet minister issued specific directives to all department heads and officials. He emphasized zero tolerance towards negligence in public service delivery and warned of strict action against officials found lacking in their duties.
The minister directed that all departments must maintain proper attendance records and ensure adequate staff presence during working hours. He also instructed officials to streamline processes to reduce waiting time for citizens and implement digital solutions where possible to enhance service efficiency.
Harbhajan Singh ETO particularly focused on the need for transparency in government operations and accessibility for common citizens. He announced that such surprise inspections would continue in the future to maintain accountability and monitor improvements in government service delivery mechanisms.
The inspection visit concluded with the minister expressing confidence that the Amritsar administration would show significant improvement in public service delivery in the coming days. He assured citizens that the state government remains committed to providing efficient and transparent governance across all departments.
