New Delhi: Days after concerns emerged over CBSE’s new on-screen marking (OSM) system, students encountered fresh problems related to the post-result process. As the window for verification and revaluation opened, many reported being unable to access services for obtaining scanned copies of answer sheets due to repeated technical glitches. Complaints ranged from login problems and payment failures to application pages not loading.
Social Media Erupts with Complaints
Several students and parents took to social media, questioning the reliability of a process already under scrutiny since the declaration of Class XII results. Despite the Board extending the deadline on Tuesday and assuring that glitches would be fixed by 2 pm on Wednesday, complaints continued to pour in.
CBSE’s Response and Updates
On Wednesday, the Board issued a fresh update: “It is informed to all stakeholders that the online application for submitting requests to obtain scanned copies of Class XII answer books is presently facing technical glitches. A team of experts is addressing the problem, and the application is expected to be live by 2 pm today.” While the extension was meant to provide relief, many reported issues persisting even after the revised timeline.
Social media platforms were flooded with posts expressing concerns over delays and technical failures. One parent asked, “Why is the CBSE website still down? Kids need access to their papers to apply for re-evaluation. If you can’t manage one site, how can we trust your corrections?” Another user wrote, “If CBSE can’t maintain a stable website, how can we trust them to accurately check answer sheets of lakhs of students?”
Portal Functionality Later Restored
Later on Wednesday, a CBSE official stated that the portal was functioning smoothly and applications were being submitted successfully. By 7:30 pm, over 1.2 lakh applications for more than 3.8 lakh scanned answer books had been submitted.
Deadline Extension and Wider Concerns
Amid these issues, CBSE on Tuesday extended the last date for obtaining scanned copies of evaluated Class XII answer books by one day. According to a circular, the deadline was revised from May 22 to May 23 “due to a technical problem encountered on the CBSE website.” Students who apply will be able to access scanned copies between May 26 and May 29.
The latest complaints follow broader concerns over this year’s results, particularly after several students reported unexpectedly low scores in subjects like physics, chemistry, and mathematics. Some students who cracked competitive exams like JEE Main also claimed discrepancies between their board performance and expectations.
OSM System Under Scrutiny
While CBSE has maintained that the OSM system is designed to improve transparency and reduce errors, students and parents say their concerns now extend beyond marks and revolve around confidence in the overall process. A claim circulating alleged that scanning of answer books under OSM was not conducted properly due to inadequate preparation and lack of time. In response, CBSE issued a fact-check, stating the claim was “factually incorrect.” The Board clarified that every stage of the OSM system, including scanning, quality checks, marking, and evaluation, was carried out in accordance with established procedures with due diligence and continuous supervision.
