Progressive Techserve (Workelevate) announced today that it has been recognized by Gartner as a Niche Player in the 2026 Magic Quadrant for Digital Employee Experience (DEX) Management Tools. This marks the third consecutive year that Progressive Techserve has been included in this prestigious Magic Quadrant since its inception.
Platform Capabilities
The Workelevate platform integrates Digital Employee Experience, Endpoint Management (including Asset & Patch Management), and an IT AI Copilot within a single architecture. It is designed for IT teams and employees seeking measurable improvements in employee experience without adding tool sprawl.
Founder's Statement
Prateek Garg, Founder of Workelevate, said: "Being recognized by Gartner for the third year in a row is a very proud and satisfying moment for our team. We have stayed focused on one thing: building a platform that makes the workday simpler for employees and IT teams alike. The credit goes to our customers and partners who have trusted us along the way, and we will keep building for them." He added that the next few years will reshape how work gets done, with AI at the center. "But our focus is not on token maxing or chasing the heaviest compute bills; it is on governed, cost-aware AI that quietly does the job for every employee and IT team. Workelevate is built in India for the world, and our ambition is to show that world-class digital workplace platforms can come from here."
Recent Platform Enhancements
Over the past year, Workelevate has extended its platform with agentic AI capabilities, self-healing automations, an AI assistant for employees and IT administrators, and a compliance dashboard for digital workplace governance. The platform follows a quarterly release cadence and supports both SaaS and self-hosted deployment models.
Global Reach
Workelevate continues to serve enterprise and mid-market customers across India, APAC, the Middle East, North America, and Europe, working with managed service providers, system integrators, and direct customers to operationalize DEX programs.
About Workelevate
Workelevate is an AI-powered Digital Workplace Platform proudly built in India and designed for the world. Recognized by ISG, Forrester, and G2, it brings together an AI-driven IT Copilot, Digital Employee Experience (DEX), and Unified Endpoint Management (UEM) to help enterprises modernize IT support, improve employee experience, and drive measurable business outcomes. Workelevate is trusted by CIOs at leading enterprises, including Airtel, Max Healthcare, Kotak AMC, Lupin, Ather Energy, Bajaj Electricals, Unity Small Finance Bank, and Suzlon, among others. The platform integrates with Microsoft Teams, Slack, ServiceNow, BMC, ManageEngine, Intune, Jamf, and 50+ enterprise tools to power automation and experience at scale. Workelevate is a business unit of Progressive Techserve.
Proven Impact
- 70% ticket automation
- 30% service cost reduction
- 8+/10 experience score
By combining automation, intelligence, and human-centric design, Workelevate helps IT leaders deliver a digital workplace that simply works. Website: https://www.workelevate.com/
Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Stuart Downes, Robin Milton-Schonemann, 8 June 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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