DMRC Honored with UITP Achievement Award for Operational Excellence
The Delhi Metro Rail Corporation (DMRC) has been awarded the UITP Achievement Award for Operational Excellence in recognition of its AI-powered integrated mobility platform. The platform allows commuters to plan and pay for complete door-to-door journeys through a single application.
The award was presented at the UITP Awards Ceremony in Brussels on June 23. The International Association of Public Transport (UITP) recognized DMRC for improving sustainable urban mobility through its Sarthi App, which integrates first and last-mile connectivity, real-time travel information, and seamless ticketing services.
How the Sarthi App Works
The platform enables commuters to plan and book their entire journey, from their home to the metro station, the metro journey, and onward to their final destination, while paying a single integrated fare for the complete trip. The AI-powered application aims to bridge the gap between metro services and first and last-mile transport, making public transport more convenient, accessible, and efficient for daily commuters.
Recognition for Innovation and Impact
The Operational Excellence Award recognizes public transport organizations that demonstrate innovation, operational efficiency, and a significant impact on day-to-day service delivery and passenger experience. The award was received on behalf of DMRC by director (operations and services) Amit Kumar Jain and additional general manager (Operations) Rajnish Rana during the ceremony in Brussels.
