In a strategic move to strengthen its leadership team, Indian SaaS logistics platform Shipsy has announced the appointment of Servo Sawhney as its Chief Customer Officer. This key appointment signals the company's intensified focus on enhancing customer experience and driving global expansion.
Seasoned Leader Takes Charge of Customer Success
Sawhney brings to Shipsy an impressive track record spanning over two decades in customer success, professional services, and digital transformation. His most recent position was with Yellow.ai, where he served as the Global Head of Professional Services and Customer Success. During his tenure there, he played a pivotal role in scaling customer operations and delivering exceptional value to clients.
Prior to his role at Yellow.ai, Sawhney accumulated extensive experience at global technology consulting firm Accenture. His diverse background across multiple geographies and industry verticals positions him as an ideal leader to steer Shipsy's customer-centric initiatives.
Strategic Vision for Global Customer Excellence
In his new capacity as Chief Customer Officer, Sawhney will oversee all aspects of the customer journey at Shipsy. His responsibilities will encompass customer success, professional services, solution engineering, and support functions. The primary objective of his role is to ensure that Shipsy's global clientele achieves maximum value from the company's smart logistics management platform.
Sohail Choksi, Co-Founder and CEO of Shipsy, expressed strong confidence in the appointment. He emphasized that Sawhney's proven expertise in building and scaling global customer success teams will be instrumental in driving the company's next phase of growth. Choksi highlighted that enhancing customer satisfaction remains a top priority for the organization as it expands its international footprint.
Driving Innovation in Logistics Technology
Shipsy has established itself as a prominent player in the logistics technology sector, offering an AI-powered SaaS platform that helps businesses optimize their supply chain and logistics operations. The platform enables companies to reduce shipping costs, improve delivery efficiency, and enhance overall customer experience.
The appointment of a dedicated Chief Customer Officer comes at a crucial time when businesses worldwide are increasingly relying on digital solutions to streamline their logistics operations. With Sawhney's leadership, Shipsy aims to strengthen its position in key markets across the Middle East, India, and Southeast Asia while continuing to innovate its service offerings.
This strategic hiring underscores Shipsy's commitment to putting customers at the forefront of its growth strategy. The company believes that Sawhney's extensive experience will not only enhance customer satisfaction but also contribute significantly to its ambitious expansion plans in the competitive logistics technology landscape.
