Ashok Kumar from Karkala lost Rs 85,999 after calling a fake bank helpline. In a separate case, a woman from Udupi found Rs 1.6 lakh illegally transferred from her account. Police have registered cases under IT Act and BNS.
WhatsApp Business API is revolutionizing customer service in emerging markets by enabling efficient, scalable, and cost-effective communication for businesses.
A customer's viral post reveals a ₹335 price difference between Zomato and restaurant bills, igniting a fierce online debate about food delivery app pricing and hidden costs. Read the full story.
A Zomato user's complaint about being charged ₹655 for a ₹320 order ignites a social media storm. Users demand transparency on commissions, while delivery partners report unpaid incentives. Read the full story.
Leaked emails show Nvidia CEO Jensen Huang personally ordered damage control after public criticism of DGX Spark AI system. Read how the chip giant monitors social media.
Get all the official Airtel customer care numbers for 2026. Contact support for prepaid, postpaid, DTH, broadband, and banking services easily. Save these essential helpline numbers now!
A 61-year-old retired teacher from Amreli was cheated of Rs 15 lakh by fraudsters posing as SBI customer care. Learn how the scam unfolded and protect yourself.
Aroa Ventures invests in C-Zentrix, an AI-powered Contact Center as a Service provider, to accelerate innovation and market expansion in customer experience solutions.
A former Microsoft engineer reveals a 30-year-old secret: a fake 'Bill Gates's office' phone line was used to placate irate customers. Discover the clever ruse that saved the CEO's time.
Indian startup Joyzai unveils its AI-powered chatbot designed to transform customer service by eliminating frustration and boosting satisfaction for businesses. Discover how.
India's research and insights industry surged to Rs 29,008 crore in FY2025, driven by predictive modelling and analytics. Discover the key growth drivers and future outlook.
Thiruvananthapuram International Airport achieves ACI's Level-3 accreditation for superior customer experience, marking a significant upgrade from last year. Discover the tech and service initiatives behind this success.
A Blinkit delivery agent's simple, personal New Year wish written on a customer's receipt sparks a viral wave of joy and appreciation online. Read this heartwarming story.
Jeff Bezos credits Amazon's trillion-dollar success to an 'obsessive, compulsive focus on the customer' over competitors. He also advises youth to work at McDonald's for foundational skills. Read more.
Vadodara Airport achieves an impressive 4.98/5 score, securing second rank in India's AAI customer satisfaction survey. Discover how it topped Gujarat!
Microsoft had a secret internal line where operators answered as 'Bill Gates's office' to placate irate customers. Veteran engineer Raymond Chen reveals the clever support protocol. Read the full story.
A 16-year-old Indian-origin startup founder in Canada faced threats from a customer over a 30-second technical issue. Om Patel's story highlights the challenges young entrepreneurs face. Read more about the incident and community support.
Visakhapatnam International Airport reports strong 9.29% passenger growth from Jan-Nov 2025, handling over 27.5 lakh flyers. It ranks 9th nationally for customer satisfaction. Read more about its hub ambitions.
Giridih police arrested three inter-state cybercriminals from Telkhari forest for amassing property worth over Rs 85 lakh through fraud. Details on their modus operandi inside.
RBI mandates banks to clear KYC update delays, warns against routine rejections to combat fraud and mis-selling. New AI tools like MuleHunter.ai deployed. #Banking #RBI #CustomerProtection
Axis Max Life Insurance deploys Agentic AI, slashing customer query resolution time by 30%. Discover how this tech enhances service and boosts efficiency.
Prayagraj Airport's passenger satisfaction score leaps, ranking 12th nationally. Discover how UP airports like Bareilly and Ayodhya also excelled in the latest AAI survey.
A new survey reveals nearly a quarter of Indian mobile users find the complaint filing process cumbersome. Discover key pain points and what telecom operators must improve.
AIBEA demands disciplinary action for customers abusing bank staff, highlights recruitment slowdown's impact on CASA deposits, and reaffirms opposition to bank privatisation. Read key insights from the Pune conference.
ASBL successfully organized India's biggest real estate event in Delhi, bringing together thousands of customers. The event celebrated homeownership and showcased future projects.
Grammy-winning composer Ricky Kej called out Amazon India after delivery agents refused to carry his TV to the second floor. The incident sparked online outrage and an apology from Amazon. Read details.
A session in Ludhiana addressed rising cyber frauds targeting Gen Z. Experts from Punjab Police and banking outlined protective measures. Learn how to safeguard your digital identity.
IndiGo begins contacting passengers impacted by December flight disruptions for ₹10,000 travel vouchers. Learn who is eligible and the process for those who booked via partners.
TRAI's new directive requires all insurance companies to call customers only from 1600-series numbers. Learn how this rule combats fraud and protects policyholders.
Deoghar police arrested 12 individuals for a cyber fraud racket where they impersonated customer care officials. Raids recovered phones, SIMs, and cash. Read the full details.