Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Expert tips from Dr. Vivek Jain on preventing dry skin and itching in babies during India's harsh winter. Learn proper bathing, moisturizing and clothing strategies.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Learn how to maintain your iron's perfect glide using simple kitchen ingredients. Fix mineral buildup, fabric residue without harsh chemicals. Extend your iron's life today!
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
SaaS leader Capillary Technologies raises $45M in Series D funding led by Avataar Ventures to expand global presence and enhance AI-powered customer loyalty solutions.
Bengaluru families are turning to premium assisted-living rentals for elderly parents as disease burdens rise and joint families shrink. Discover this growing urban trend.
Amazon begins $2.5 billion payouts to eligible Prime members after FTC settlement. Find out if you qualify for a refund and the details of the lawsuit.
Bengaluru families are turning to premium assisted-living facilities for elderly care as joint families shrink and disease burdens rise. Discover this growing urban trend.
Zomato CEO announces new feature allowing restaurants to access customer phone numbers with consent. Learn about the privacy implications and terms of this controversial update.
Bitespeed launches revolutionary AI Voice Agents for e-commerce, automating customer support. Over 100 enterprise brands have already adopted this game-changing technology.
SaaS logistics platform Shipsy appoints Servo Sawhney as Chief Customer Officer to drive global customer success and strategic growth initiatives.
AMD, Cisco Systems and Saudi AI startup Humain form joint venture for Middle East data centers, securing Luma AI as first major customer for 100MW project. Major expansion planned by 2030.
Bajaj Markets achieves 40% engagement boost and 25% lead generation growth using Netcore Cloud's AI-powered conversational agents. Discover how AI transforms financial services.
Deoghar police arrested eight cybercriminals posing as customer care representatives in a major raid near Pesarpur village. Learn how they defrauded people across India.
Discover the best Ayurvedic oils for skin and hair care according to beauty expert Shahnaz Husain. Learn about sesame, olive, coconut and almond oil benefits.
A Pune man's unique protest with donkeys towing his faulty Mahindra Thar goes viral. Owner Ganesh Sangde demands action after repeated service failures. Read the full story.
President Trump signs 'Fostering the Future' executive order to transform foster care. Melania Trump gives special thanks to husband for commitment to America's youth.
Discover 5 easy homemade winter creams using natural ingredients like shea butter and coconut oil to combat dry skin. Get glowing, moisturized skin all season!
Your ultimate 2025 guide to saree care. Learn expert tips for washing, storing, and maintaining silk, cotton & Banarasi sarees to keep them pristine for generations. Start preserving today!
Antara Senior Care partners with Cloudphysician to introduce AI-enabled patient management system, enhancing transition care outcomes for elderly patients in India.
As companies race to automate support, speaking to a real person has become a luxury, sometimes even a paid one. Explore the human cost of AI-driven customer service.
Air Serbia partners with Loyalty Juggernaut to launch a revolutionary frequent flyer program, enhancing customer experience with personalized rewards and digital innovation.
Indian digital marketing leader SEOagency.in celebrates exceptional customer loyalty while introducing innovative Generative Engine Optimization to transform ROI-driven digital growth strategies.
San Francisco and Bengaluru-based customer engagement platform MoEngage raises $100 million in Series E funding led by Goldman Sachs Asset Management and B Capital to accelerate AI-powered marketing solutions and expand across North America and APAC regio