Coupang Data Breach Affects 33.7 Million Users
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Category : Search result: customer support
GIM Study: Balanced AI Design Builds Customer Trust
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Huma Qureshi credits father for her life success
Actor Huma Qureshi reveals how her father's unwavering support became the foundation of her achievements. Experts explain the psychological impact of a father's role.
Meesho: 61% Queries Solved by Gen AI, IPO Dec 3
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple's Fifth India Store Coming to Noida
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Indian Cloud Telephony Firms Lead Voice AI Revolution
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Ring Forces Hundreds of Remote Workers to Relocate
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
Capillary Tech Secures $45M Funding Round
SaaS leader Capillary Technologies raises $45M in Series D funding led by Avataar Ventures to expand global presence and enhance AI-powered customer loyalty solutions.
Amazon's $2.5 Billion Payout: Who Gets Refunds?
Amazon begins $2.5 billion payouts to eligible Prime members after FTC settlement. Find out if you qualify for a refund and the details of the lawsuit.
Zomato to Share Customer Phone Numbers with Restaurants
Zomato CEO announces new feature allowing restaurants to access customer phone numbers with consent. Learn about the privacy implications and terms of this controversial update.
Bitespeed AI Voice Agents See Rapid Enterprise Adoption
Bitespeed launches revolutionary AI Voice Agents for e-commerce, automating customer support. Over 100 enterprise brands have already adopted this game-changing technology.
Shipsy Appoints Servo Sawhney as CCO
SaaS logistics platform Shipsy appoints Servo Sawhney as Chief Customer Officer to drive global customer success and strategic growth initiatives.
Microsoft Tech Support Scam Busted in Bengaluru
Bengaluru cyber police arrest 21 for running fake Microsoft tech support racket targeting US citizens. Raids conducted at Whitefield's Sigma Soft Tech Park uncovered sophisticated fraud operation.
AMD, Cisco & Saudi Humain Launch AI Joint Venture
AMD, Cisco Systems and Saudi AI startup Humain form joint venture for Middle East data centers, securing Luma AI as first major customer for 100MW project. Major expansion planned by 2030.
Bajaj Markets Gains 40% Engagement via AI Agents
Bajaj Markets achieves 40% engagement boost and 25% lead generation growth using Netcore Cloud's AI-powered conversational agents. Discover how AI transforms financial services.
8 Cyber Criminals Arrested in Deoghar Forest Raid
Deoghar police arrested eight cybercriminals posing as customer care representatives in a major raid near Pesarpur village. Learn how they defrauded people across India.
Donkeys Tow Mahindra Thar in Pune Customer Protest
A Pune man's unique protest with donkeys towing his faulty Mahindra Thar goes viral. Owner Ganesh Sangde demands action after repeated service failures. Read the full story.
Farah Khan Shares Emotional IVF Journey & Shirish's Support
Filmmaker Farah Khan opens up about failed IVF attempts and husband Shirish Kunder's unwavering support during her pregnancy journey with triplets at age 42.
Human Customer Care Becomes a Luxury in 2025
As companies race to automate support, speaking to a real person has become a luxury, sometimes even a paid one. Explore the human cost of AI-driven customer service.
Air Serbia Unveils New Frequent Flyer Program with Loyalty Partner
Air Serbia partners with Loyalty Juggernaut to launch a revolutionary frequent flyer program, enhancing customer experience with personalized rewards and digital innovation.
SEOagency.in: 91% Retention & New GEO Model Launch
Indian digital marketing leader SEOagency.in celebrates exceptional customer loyalty while introducing innovative Generative Engine Optimization to transform ROI-driven digital growth strategies.
MoEngage raises $100M for AI marketing expansion
San Francisco and Bengaluru-based customer engagement platform MoEngage raises $100 million in Series E funding led by Goldman Sachs Asset Management and B Capital to accelerate AI-powered marketing solutions and expand across North America and APAC regio
Bengaluru NGO's Autism App Revolutionizes Support
Action For Autism's groundbreaking mobile application provides comprehensive resources, therapy tools, and community support for autism caregivers in India, marking 25 years of service with digital innovation.
Odisha HC orders ₹1L compensation for defective car
In a landmark consumer protection case, the Odisha High Court has directed a car dealer to pay ₹1 lakh compensation to a customer who received a defective vehicle. Learn how the court upheld consumer rights in this significant ruling.
Japan vows unwavering Ukraine support in Zelenskyy talks
Japanese PM Fumio Kishida reaffirms Tokyo's steadfast commitment to Ukraine during crucial telephone discussion with President Volodymyr Zelenskyy, pledging continued humanitarian and reconstruction assistance.
PayTM Launches Digital Gold to Boost Customer Engagement
PayTM expands its financial ecosystem with 24K digital gold coins, offering customers a secure and accessible investment avenue while deepening platform engagement.
Firstsource Invests in Lyzr AI to Revolutionize BPO Services
Firstsource Solutions makes strategic investment in Lyzr AI to revolutionize business process outsourcing with cutting-edge generative AI technology, enhancing customer experience and operational efficiency.
Indian Bank MD Backs Jharkhand's Economic Growth
Indian Bank's Managing Director Binod Kumar commits to accelerating Jharkhand's economic development through enhanced banking services, digital transformation, and robust credit support for key sectors.
AgentForce AI Revolutionizes Life Sciences Engagement in India
Discover how AgentForce's AI-powered platform is reshaping customer engagement in India's life sciences sector, eliminating burnout while boosting productivity by 40%.
India's D2C Marketing Revolution: Beyond Sales
Discover how Indian D2C brands are shifting from aggressive sales tactics to building genuine customer relationships through storytelling and community engagement.
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